Jill Iser

Experience

• 

  BMW Manufacturing

  Jan 2002 - Aug 2003

  Intern Paint Shop

  -Continuous Improvement Workshops-Documented new model introduction follow up tasks-Designed Paint Shop process flow reference web-Created a spoiler rework line location-Initialized a plastic fixture development project for the replacement of costly metal fixtures-Assisted in manpower assessment and efficiency redistribution

• 

  Michelin

  Jan 2005 - Jul 2006

  Industrial Engineer- OCTV

  -Sub-project team leader in Productivity Booster project -Studied flow and manpower needs for VISION project (facility upgrade)-Created /updated manpower models and work post efficiencies-Planned staffing and verified capacity for annual budgets-Modeled forklift movement and loading in Preparation Area-Studied and modeled several work post capacities

• 

  NC State Edward P. Fitts Department of Industrial and Systems Engineering (NCStateISE)

  Aug 2006 - Jul 2008

  Research Assistant

  Healthcare, Scheduling, Simulation

• 

  Duke University Hospital

  Jul 2007 - Jun 2008

  Management Engineer, Performance Services

  Optimizing to 4 orthopedic cases per surgical block (using the "cutting stock" problem and simulation)Call Center staff "right-sizing" for peak call volume times through simulationPACU Bed resource capacity design.

• 

  Duke University Health System

  Aug 2008 - Jan 2012

  Management Engineer

  Supporting General Medicine, General Surgery, Pulmonary/Critical Care, Psychiatry, and Dialysis services at Duke University Hospital with process improvements, productivity and labor, general process improvements, and data analysis.previously: Supporting Ambulatory process improvement needs and special projects.

• 

  UC Irvine Medical Center

  Jan 2012 - Jul 2013

  Project Manager, Ambulatory Administration

  managing DSRIP projects, emphasis on diabetes management and CHF; reporting Ambulatory Metrics with the implementation of Quest; emphasis on HEDIS measures

• 

  Palmetto Health

  Aug 2013 - Dec 2016

  Process Engineer

  Leveraging QlikView to connect disparate information systems for discovery and Business Intelligence - health system referrals - HIM coding - physician practice access - productivityGE Change Acceleration Process (CAP) and WorkOut certifiedMentoring of Lean Green Belt certification projectsProcess flow for ambulatory physician practices

• 

  Prisma Health

  Dec 2016 - now

  • Manager, Labor Management

    Nov 2023 - now

  • Sr. Performance Improvement Advisor

    Apr 2022 - Nov 2023

  • Manager, Management Engineering

    Dec 2016 - Apr 2022