Shane Smythe

Experience

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  Under Armour

  Sept 2012 - Mar 2013

  Associate Manager

  • Work as a part of management team of 25-50 employees to drive sale in the fiscal year 2013 from $5.6 million in 2011 to $5.9 million.• Planned and developed both management schedule as well as sales associate schedule.• Developed layout for sales floor both visually and strategically.• Placed associates in proper duties and as well as assigned responsibilities for shift.• Received and processed shipment from our distribution house for transitioning to sales floor.

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  Dynasplint Systems, Inc.

  Apr 2013 - Aug 2013

  Helpdesk Administrator

  • Monitored the daily activity of the help desk to ensure prompt responses as well as accurate ticketing information through TrackIT system.• Worked extensively with user accounts in active directory by handling the creating/editing of user accounts, adding/removing of user permissions through security groups, adding/removing of users from distribution groups as well as creating new distribution groups when needed, and setting up email addresses for users.• Managed email accounts through Microsoft exchange server by performing such tasks as creating users mailbox based off their active directory account, adding/removing permissions for supervisors to users mailboxes, and setting up mail forwarding for users on leave.• Handled all creating and removing of personal drives for users.• Communicated with cellular vendors on the setting up of new lines, cancellation of lines, and the upgrading of older blackberry devices to new iPhones 4/5’s.• Created step by step documentation through SharePoint 2010 to ensure proper procedures were taken for processes such as troubleshooting, setting up new hires, processing terminations, and known fixes.• Help lead the implementation of Google Apps for Business from previous Microsoft Exchange Server by working with vendors to create an effective process to transfer their mailbox contents to Google Mail as well as conducted trainings on how to use Google Apps and the advantages it added to our company. Show less

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  General Dynamics Information Technology

  Sept 2013 - Dec 2014

  Senior Depot Technician

  • Work with BMC footprints ticketing system to accurately track both outgoing and incoming shipments as well as document serial numbers for hardware such as computers, printers, monitors, and docking stations.• Handled shipments of both replacement/new deployment laptops by creating the appropriate ticket, obtaining the password of the day for each specific user, resetting the users password in active directory, installing proper software per user, and logging in/loading that users profile on their replacement/new deployment laptop.• Deployed all replacement/new deployments of small parts such as mice, keyboards, printers, etc. to end users.• Took part in a project to upgrade 7,000 Windows XP machines to Windows 7 machines for Food Safety Inspectors.• Helped develop a strategy for imaging Windows 7 machines through GhostCast for deployment as well as improve the process of imaging 24 to 48 Window’s 7 computers daily.• Lead in deploying up to 75 Windows 7 laptops daily for end users migrations by installing necessary software as well as individual end users profiles.• Aided in warehouse inventory such as the storage and organization of hardware, ordering supplies from UPS when needed, and taking inventory monthly.• Handled repairs of damaged Dell and HP laptops through troubleshooting to verify problems and submit the order for the appropriate replacement part.• Assisted in writing scripts via batch files and power shell to perform common tasks more efficiently. Show less

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  Anne Arundel County Public Schools

  Jan 2015 - now

  - Provide technical support and a high level of customer service to 111 staff members and 1431 students.- Responsible to maintain and manage over 1000 computers.- Perform troubleshooting and manage 250 interactive whiteboards, document cameras, projectors, and hand held devices.- Responsible for image/re-imaging of desktop and laptop computers using Symantec Ghost software.- Responsible for data file and user profile transfer to new desktop or laptop computer.- Install / uninstall, configure, upgrade approved software following district established procedures.- Use Active Directory for user account management and device management.- Responsible to ensure that all Network related equipment is functioning properly to include: resetting WAN Equipment, verify functioning UPS, and verify server backups are running successfully.- Perform troubleshooting of basic Network (LAN) issues.- Use BMC Remedy ticketing system to track all issues, repairs, and routine maintenance.- Maintain day to day inventory of all technology using Excel spreadsheets to track items such as desktop computers, laptop computer, Chromebooks, SmartBoards, document cameras, projectors, and monitors.- Design step by step documentation for use by end users for frequently occurringissues or common questions.- Create documentation for our yearly and quarterly refresh program. Documentation includes all information on the machines leaving, location of the machine's for pickup and delivery, computer name for the new machine, printers to be installed, and software to be installed so new machines are seamlessly moved in.- Contribute to a summer team that handles all imaging, updating, and setting up of computer stations in all schools throughout the Southern region of AACPS.- Contributed in the development of batch files to improve summer team procedures for verifying current version, installing new version, and deleting unnecessary install files or folders. Show less

  • Technology Support Specialist

    Jul 2020 - now

  • Technology Support Technician

    Jan 2015 - Jun 2020