Abhi K.

Experience

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  Legrand North America

  Jan 2015 - Jan 2016

  Mechanical Engineer (Intern) | Mechanical Design Engineer (Intern; 2012)

  • Achieved a 67% reduction in assembly times by analyzing production workflows and implementing streamlined procedures for lighting automation controllers.• Enhanced product reliability and customer satisfaction by designing and implementing quality control (QC) test procedures for home automation controllers, reducing the risk of recalls.• Improved efficiency and cost-effectiveness by redesigning the mechanical structure of window shades, cutting material costs and assembly time by 40%.

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  The Goodyear Tire & Rubber Company

  Aug 2016 - Dec 2016

  Strategy and Operations Consultant | Lean Six Sigma & Efficiency Gains

  • Led a Six Sigma project to reduce NASCAR tire machine downtime by 15%, standardizing initial tire-building processes toenhance consistency and efficiency across variable production conditions.• Developed tailored tire-building kits that streamlined assembly and reduced build time, achieving operational milestonesrecognized with a Six Sigma Green Belt from Goodyear and Case Western Reserve University.

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  The Technology House

  Mar 2017 - Mar 2020

  Project Engineer, Additive Manufacturing | Optimizing Processes for Enterprise Clients

  • Led the Additive Manufacturing department, overseeing production across multiple technologies (SLA, FDM, Carbon, HP Systems), with a strategic focus on customer-driven improvements and streamlined workflows.• Directed cross-functional teams for RFQ responses on customer prototypes, generating a robust pipeline and aligning production with client expectations.• Developed an error reporting system, reducing failure response times by 4 hours and achieving annual savings.• Implemented KPIs and Tableau dashboards to enhance transparency on material utilization, supporting data-informed decisions for client projects, and executive reporting.• Reduced resin waste by 20% and improved delivery timelines through comprehensive value stream mapping and process optimization initiatives.• Streamlined component assemblies, reducing the Bill of Materials (BOM) by 83% and improving production efficiency.• Achieved significant efficiency gains, including a 20% reduction in print times and a 90% cut in post-processing times, by refining critical process parameters. Show less

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  Franchise Group - Subway, Wingstop, etc

  Mar 2021 - Dec 2021

  Director of Customer Success | Scaling Multi-Unit Franchise Performance & Growth

  • Directed operations for 30+ franchise locations across Texas and Ohio, managing a workforce of 200 employees and 40 managerial staff, resulting in a 30% year-over-year sales increase and a 25% enhancement in guest satisfaction rates.• Spearheaded the successful launch of 10 new stores within a year, managing end-to-end pre-opening activities, including construction oversight, vendor negotiations, equipment procurement, regulatory compliance, and operational structuring, as well as the recruitment and training of staff.• Fostered a culture of excellence that recruited, mentored, and retained high-caliber leadership teams, contributing to a consistent increase in Average Unit Volume (AUV) and sustained customer satisfaction improvement.• Devised and executed strategic business plans focused on aggressive yet profitable market expansion, positioning the brands for long-term growth and market leadership. Show less

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  Carbon

  Jan 2022 - Dec 2023

  • Spearheaded customer success and cross-functional initiatives for global F500 brands, accelerating the adoption of 3D-printing technology in performance-driven, high-stakes applications.• Led cross-functional projects with Fortune 500 companies, delivering performance-enhancing footwear and custom-fit protective gear through 3D printing technology.• Developed and executed cost-reduction strategies, working with global teams to lower unit costs below $200 and boost market demand through targeted product releases.• Pioneered custom helmet development for NFL players, utilizing data-driven designs to enhance safety and drive league-wide adoption.• Increased customer production efficiency by 15% through process optimization and rapid resolution of hardware challenges.• Implemented advanced analytics tools like Tableau and Splunk, achieving a 20% increase in engagement across 50+ accounts.• Drove a 30% rise in Digital Light Synthesis technology adoption through targeted training initiatives, ensuring customer satisfaction levels remained above 95%.• Streamlined issue resolution processes, reducing response time by 25% and significantly improving overall customer success outcomes. Show less

  • Senior Customer Success Manager | Driving Innovation & Retention for F500 Clients

    Jan 2022 - Dec 2023

  • Senior Technical Partner

    Jan 2022 - Feb 2022
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  Ai Build

  Apr 2024 - now

  Senior Customer Success Manager | SaaS Adoption & Strategic Growth for F500 Enterprises

  • Architected high-impact customer success strategies, advancing AI-driven additive manufacturing solutions and accelerating adoption in mission-critical space technology applications• Developed scalable customer success frameworks in a Series A SaaS environment, implementing Atlassian-based knowledge capture and ticketing systems to enhance cross-functional communication.• Spearheaded the creation of an onboarding academy, producing tailored training materials that increased customer self-sufficiency and accelerated software adoption in space technology sectors.• Achieved a 15% boost in client retention by customizing engagement strategies to meet the complex needs of space technology clients.• Utilized analytics to design performance metrics and models, improving response times and reducing resolution times by 30%.• Enhanced product reliability by decreasing bug resolution times by 40%, effectively coordinating technical and support teams.• Established rapid response templates, reducing initial customer engagement time from 2 hours to 15 minutes and setting a new service standard. Show less