Brandon Busby

Experience

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  Alarm Detection Systems, Inc

  Jun 2009 - Jun 2013

  Fire Tester & Stockroom Associate

  - Test residential and commercial fire alarm systems while checking for faulty devices- Assist in the shipping, receiving, picking, and delivery of fire, burglar, and access control parts- Perform regular cycle counts to ensure accurate on-hand data in Navision- Participate in an annual inventory count of a stockroom housing 2000+ parts amounting to a $1.6 million value- Completed a full inventory update for a fleet of 100 company vehicles in approximately 8 weeks- Gain invaluable experience with the benefits/challenges of working within a family business Show less

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  Colorado State University

  Jul 2010 - May 2012

  Resident Assistant

  - Counsel students in the handling of issues such as family, financial, and educational problems- Plan educational programs for 30+ residents including a resume building workshop and a how-to-wax-your-own-skis demo- Serve as a resource for on-campus organizations and opportunities- Ensure and maintain a safe and secure environment through conducting community walks and interacting with residents regularly- Assess the need for facility maintenance and repair, and notify appropriate personnel accordingly Show less

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  ACTIVE Network

  Jun 2013 - Feb 2014

  Implementation Analyst, Jr.

  - Assist in implementing RTP|ONE software for new ski resorts and other attractions customers- Perform system upgrades for existing RTP|ONE customers- Create and test integrity of season passes, tickets, promotions, vouchers, rentals, ski school, F&B, and retail products- Deploy online eStore system while editing site look & feel via HTML and integrated content editor- Attend daily/weekly meetings to discuss completed tasks, future objectives, and known risks with key project stakeholders Show less

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  Blue Horseshoe

  Apr 2014 - May 2016

  Enterprise Consultant

  - Modify base X++ code within Microsoft Dynamics AX platform to adhere to client business processes- Develop SSRS reports to enhance client data analysis capabilities- Provide post-implementation support to clients as issues or bugs are encountered- Deliver estimates and technical design documents while fulfilling role as project Technical Lead- Serve as a mentor and coach for newly hired consultants- Travel to client site as necessary during CRP, Go-live, and Post Go-live project phases- Assist with college recruiting efforts by attending networking events with prospective candidates Show less

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  Alarm Detection Systems

  Jun 2016 - now

  - Oversee the scheduling and installation of all burglary, access control, and video systems in the Colorado region- Manage a team of 8 installation technicians, 2 team leaders, and 3 coordinators to drive growth, efficiency, and teamwork- Responsible for the profitability of the department in both materials and labor ratios- Host regular team meetings to share successes, challenges, goal progress, reminders, and encouragement with all team members- Review and approve labor estimates on new sales quotes for burglary, access control, and video work orders- Attend training seminars for new products and technology Show less

  • Installation Manager

    Jun 2021 - now

  • Customer Care Manager

    Jun 2018 - Jun 2021

  • Customer Experience Specialist

    Jun 2016 - Jun 2018