Tracey Williams

Experience

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  WASHINGTON SUBURBAN SANITARY COMMISSION

  Jan 1989 - Jan 2000

  Telecom Analyst/Network Supervisor

  Led the team responsible for the design and implementation of the Commission's Electronic Security project comprised of proximity card readers, video surveillance equipment, and secondary security equipment for 13 major water/wastewater facilities, over 160 pumping stations and 20 water tanks, resulting in extensive increased physical security for entire WSSC water district using Homeland Security grant fundingValidated and approved all data and telecommunications projects for 13 major remote locations connected by WSSC's privately owned WAN/Ethernet LAN with individual PBX, voice mail systems, process control data networks and workstations and voice and data transmission facilities to provide the lowest cost, self-maintained digital communications network in the surrounding counties Show less

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  Washington Suburban Sanitary Commission

  Jun 2000 - Jun 2006

  Telcom & Data Network Group Leader

  for major desktop and server upgrades from Windows NT/Exchange 5.5 to Windows XP/Active Directory/Exchange 2003 for 1,400 employees, ~1,220 desktops and 40 servers. Governed 20+ member team that successfully met project constraints for major enterprise upgrade to standardize, secure and stabilize the current Microsoft enterprise infrastructure Directed IT staff of 25 network and telecom engineers responsible for the performance, coordination, installation, and operation of WSSC's data and telecommunications networks, data services, and related components comprising the Information Technology infrastructure with a capital asset budget exceeding $5 millionDeveloped SLA's between IT Team and other business units that resulted in measurable performance improvements in the areas of customer service satisfaction, service delivery and cost benefitsManaged Enterprise Architecture network comprised of 1,300+seat desktop and network components including server infrastructure, wireless network, and MS Suite application server. Systems included file servers, print servers and appliances, application servers, SAN, SMS systems management tools, and Peregrine Service Center Show less

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  TAWTRES

  Jan 2006 - Dec 2009

  President

  Operates an IT and Telecommunications consulting firm which demonstrates proven experience and a track record of deploying project best practices, policies, procedures and processes to align IT priorities with an organization's strategic plan and business initiativesProvides Wireless Telecommunications Consulting Services to local cellular carriers, public service agencies and other local clients who require assistance with managing antennae and equipment shelter installations, project management and lease management for wireless tenantsProvides expertise in leading change, leading people, producing results, and effectively communicating with internal and external individuals and groups to ensure customer satisfaction utilizing ITIL and Project Management Institute methodologies Show less

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  CDO Technologies

  Mar 2007 - Mar 2008

  IT Consultant/Lead Functional Analyst 2007

  Provided technical services and organizational change support to ATO-IT Network Team K-Band and J-Band managers associated with the development, planning, execution, reporting and control processes for multiple IT projectsProvided operational support services for IT service management, and facilitated the implementation and establishment of a centralized IT Help Desk operation for the Federal Aviation Administration's Air Traffic Organization (FAA ATO-IT) serving 24,000 IT customersDeveloped IT Operations Process Handbook and formalized Standard Procedures for technical and administrative tasks necessary for the efficient management and performance of IT operations for a nationwide organization of 500 employeesEvaluated performance of existing service delivery processes and procedures and proposed improvement initiatives and developed service performance measures for FAA ATO-ITFormalized ITIL training development and provided process improvement support to FAA ATO-IT management. Developed, supported and maintained Forward Schedule of Change (FSC) process and associated IBM SharePoint web portal Conducted ATO IT staff assessment and review of performance of current Help Desk environment.Facilitated process review and development meetings for HQ LAN managers, staff, and contractorsServed as KSN Facilitator and Administrator for IT Operations Handbook and FSC KSN IBM SharePoint Web PortalsCoordinatesd FSC schedule and template development with Change Management Team Show less

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  Creative Computing Solutions, Inc (CCSi)

  Feb 2008 - Feb 2009

  Governance/Service Level Agreement Manager

  • Overall management responsibilities, including, all project oversight, resource management, risk management, service delivery and incident management for DHS/HQ/CIO/ITSO/HSD/PMO program for 8,000 DHS employees• Responsible for the implementation and integration of performance metrics across the DHS/HQ/CIO/ITSO/HSD/PMO program • Established and maintained a Metrics Plan and the Metrics Handbook to provide senior leadership with performance management assessment tools• Analyzed the current set of metrics and identifies other metrics that should be implemented to support the Program as it enters new stages of the DHS HSD SLC life cycle and continuously monitors the implemented metrics and defines new metrics as appropriate Show less

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  Creative Computing Solutions Inc

  Mar 2008 - Jan 2009

  Service Level Manager

  Governance/Service Level Agreement Manager Overall management responsibilities, including, all project oversight, resource management, risk management, service delivery and incident management for DHS/HQ/CIO/ITSO/HSD/PMO program for 8,000 DHS ITSO employeesResponsible for the implementation and integration of performance metrics across the DHS/HQ/CIO/ITSO/HSD/PMO program Established and maintained a Metrics Plan and the Metrics Handbook to provide senior leadership with performance management assessment toolsAnalyzed the current set of metrics and identifies other metrics that should be implemented to support the Program as it enters new stages of the DHS HSD SLC life cycle and continuously monitors the implemented metrics and defines new metrics as appropriate Developed and maintained a Balanced Scorecard system for the DHS HSD Program Management Office (PMO).Worked in partnership with the DHS/HQ/CIO/ITSO/HSD/Project Integration Branch developing and monitoring Service Level Agreements Responsible for applying ITIL experience developing and managing a Service Level Management Plan that consists of IT Infrastructure, Helpdesk, and Asset Management service levelsResponsible for querying and manipulating service desk (BMC Remedy) reports and analyzing service level data Formally reported on SLA 's and metrics to senior management Show less

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  Analytical Consulting Group

  Feb 2009 - Mar 2010

  Sr. Program Manager/Performance Management Analyst/Business Intelligence

  I have extensive experience in the information technology industry. I've worked as a telecommunications analyst, network supervisor, telcom & data network group leader, lead functional analyst, performance management analyst, IT consultant and project/program manager in the data and telecommunications network support areas for state/local/federal government and private utility organizations for over 25 years. I have provided IT management consulting services to senior level executives, user groups, team members, and stakeholders. I am a key member of the IT management team responsible for applying best practices, policies, procedures and processes in IT service support and delivery environments. I successfully implements project management and strategic planning in varied technical and business environments. IT Program Manager/Governance Specialist – Client Department of Health and Human Services (HHS), Information Technology Infrastructure and Operations (ITIO) As Governance Specialist for the Information Technology Support Services (ITSS) Information Technology Infrastructure and Operations (ITIO) Governance Team, I provide functional support for the development and management of an IT Governance framework that effectively measures and addresses strategic alignment, performance measurement, risk management, value delivery and resource management for 65,000 IT Customers. The objective of the Governance Structure process and methodology is to guide successful project and program execution to mitigate risks, develop performance measures, and provide ITIO IT support. I develop and implement the Governance framework used to address program-level and tactical issues that may influence the program and projects and to facilitate coordination of these issues with the ITIO Director and the Program Support Center (PSC) Information and Systems Management Service (ISMS) organizations and components. Show less

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  Analytical Consulting Group LLc

  Mar 2010 - Sept 2010

  Sr. Program Manager/Governance Specialist

  As Governance Specialist for the Information Technology Support Services (ITSS) Information Technology Infrastructure and Operations (ITIO) Governance Team, I provided functional support for the development and management of an IT Governance framework that effectively measures and addresses strategic alignment, performance measurement, risk management, value delivery and resource management for 65,000 IT Customers.

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  ActioNet, Inc.

  Sept 2010 - Dec 2010

  Business Operations Manager

  As Business Operations Manager for the DISA CORENet team, I provided administrative network Services to the Defense Information Systems Agency (DISA) Information Systems Center (DISC) for over 16,000 users in 38 DISA facilities worldwide. I directed and oversaw the DISA Systems Monitoring Center (DSMC) and Service Desk operations which seated over 40 technical and professional IT staff. My duties included defining requirements and planning project lifecycle deployment for special interest projects, creating strategies for risk mitigation and contingency planning. I accomplished these tasks by demonstrating leadership, strong organizational, presentation, and customer service skills. Show less

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  URS Corporation

  Jan 2011 - Dec 2013

  Sr IT Program/Project Manager

  My position as IT Project Manager required me to provide program management support and technical assistance in the areas of technical planning for the Engineering Services Division. My duties included providing assistance to over Division team members throughout the project lifecycle in the creation or review of technical documentation, technical services, project tracking, graphical services, project reviews, and technical reviews and reporting related to enterprise IT project rollouts for as many as 20 concurrent IT enterprise projects valued at over $400 million/year such as IT Asset Management (ITAM), Enterprise portals, Unified Communications and Collaboration (UC&C), Software upgrades, Virtualization, Enterprise Remote Access, Internet Explorer (IE), Microsoft SharePoint, Active Directory and Exchange. As a Project lead, I worked with Apptis Project Control, Program Management and subcontractor technical teams to produce project plans at the macro level with the goal of assisting the department manager to better understand the status of their projects and to ensure that project scope, costs, and timelines were addressed in report requirements.My work included documenting Enterprise Infrastructure and Engineering Services activities according to existing DLA processes and procedures, assisting in the management of comprehensive quality programs to satisfy the expectations of the Engineering Services Division Chief, compiling Weekly Activity Reports (WARs), providing project tracking and schedule maintenance services, attend weekly DLA Project Status meetings, and coordinating project migrations at Headquarters and remote sites. Show less

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  Knight Point Systems

  Jan 2014 - Jun 2014

  IT Project Manager/Problem Manager

  As a Problem Manager, I provided subject matter expertise to evaluate the effectiveness and efficiency of the business process in the CIO’s IT Operations Center (ITOC) as part of a technical and non-technical continuous process improvement initiative to increase the performance of the CIO’s ITOC and reduce the number of events, problems, and incidents occurring across the global Enterprise. I supported the full complement of IT services for approximately 8,200 DISA employees at the Headquarters Building and 32 CONUS and OCONUS DoD locations. The DISANet global enterprise network is comprised of the data, voice and video infrastructure that supports the mission requirements of the DISA Director, its Strategic Business Units and subordinate Directorates. As Task Order Area Project Manager, I conduct non-technical analysis in support of DISA’s transition from DISA-hosted IT services to DoD-provided Enterprise Services (e.g., DoD Enterprise Email and DOD Enterprise SharePoint). DISANet provides principle tool suites to monitor DISA's world-wide enterprise network. Show less

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  Spectrum

  Jul 2014 - Oct 2014

  IT Management Specialist

  As key personnel on the Process Management Support Services team, I developed the DLA Information Operations (J6) process management framework document that defines the strategy, structure and purpose of J6 process management within the J6 organization and includes minimal elements such as all J6 process/service relationships, compliance needs, roles, definitions, measures, reporting, sustainment and governance for 41 defined processes/services.I assisted in developing the process management framework aligning the existing J6 framework to the Department of Defense Enterprise Management Framework (DESMF) based on the relationships of services and processes and conducted research and made recommendations towards a long-term J6 process management strategy. Show less

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  SuprTEK/ASRC Data Networks Corporation/

  Feb 2015 - Sept 2021

  IT Project Manager

  As a key member of the IT PSC (Project Support Cell), I was responsible for assisting DISA’s Cyber Situational Awareness/NetOps Division (CSA/NetOps) with project lifecycle activities including drafting of project requirements, project plan documentation, project execution, schedules, and briefings for over 60 Government Lead team members managing the implementation of over 150 IT system projects valued at over $1 billion/yearI employed commonly used Software Development Life Cycle (SDLC) methodologies including Agile, waterfall, iterative and incremental development, spiral development, rapid application development to assist the Government and contracting project leads in managing project teams through all phases of the project; coordinated with multiple teams at the SES, division and branch level on current projects tasks and issues; prepared and presented weekly project reviews – both internally and at the executive level; and monitored adherence to master plans and schedules designed to mitigate project risk utilizing Enterprise Project Portfolio Management (EPPM), SharePoint, Information Technology Infrastructure Library (ITIL) and Project Management Institute (PMI) based process frameworks and methodologies. Show less

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  Qbase

  Oct 2021 - Mar 2022

  Sr IT Migration Project Manager

  As a Senior IT Migration Project Manager, I provided support for the planning, schedule development, and development of plans for migration, projects, integration, and implementations to facilitate the migration of users from participating geographically disparate 4E agencies and commands (to include end-users, end-points, networks, and applications)into an existing DoDNet infrastructure. My duties included performing schedule analysis, and more for the cradle to grave project planning for initiation, requirements gathering, scheduling, risk register, survey, design, and implementations at selected DoD and other agencies locations and providing competent leadership and responsible project direction. Show less

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  TEKsystems

  Apr 2022 - Sept 2022

  As a Senior Project Manager, my responsibilties included planning, scheduling, reporting, organizing, coordinating, monitoring and documenting project management tasks for over 5,000 end users.I provided system administration of the IMS, Microsoft Project Server and Microsoft Project and managed assigned projects and allocates resources as required.My duties included preparing, implementing, monitoring, maintaining, managing, and updating project plans and documentation; conducting data and process quality assessments of planning products and preparing for assessment reviews to ensure compliance with program performance management.As a key project team member, I was responsible for identifying, obtaining, and scheduling resources and staff required to achieve the activities and milestones identified in project plans by utilizing applicable project management tools and working with the Service Owners and Project Managers to review identified schedule and resource risks and issues across the projects, programs and enterprise. Show less

  • Sr IT Project Manager

    Apr 2022 - Sept 2022

  • Sr IT Project Manager

    Apr 2022 - Sept 2022
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  Insight Global

  Sept 2022 - now

  Senior IT Project Manager

  - As a Senior Project Manager, I provide PMO support for implementing a working lifecycle technical refresh of DLA’s Distribution Standard System to move to SAP products comprising the DLA Warehouse Management System (WMS) and to better align DLA warehouse and distribution processes with industry standards and simplify storage and distribution requirements by consistently managing the planning, initiating, controlling, and implementing all project tasks for all services related to WMS IT Solutions.- I facilitate the Risk Management Board and by assisting programs and subprograms within the DLA WMS Portfolio with risk/ issue identification, mitigation strategies, and implementation guidance. My duties include gathering risks into a single repository by project housed on a location as directed by DLA and maintaining the risk register and risk matrix for projects within the portfolio.- I provide oversight for Continuous Improvement (CI) projects and Requests for Change/Change Requests (RFC/CRs) to support major sites deployments by managing the delivery of technical Preliminary and Critical Design Reviews, Test Readiness Reviews and Production Readiness Reviews and ensure comprehensive Functional and Technical Specs documentation is generated to track and monitor information systems changes for system environments. Show less