Susan Ardis

Experience

• 

  Rank Group

  Jan 1998 - Jan 1999

  Tax and Treasury Assistant
• 

  Liberty Networks Inc.

  Sept 1999 - Mar 2000

  Commercial Operations Manager
• 

  Hutchison 3G

  Jul 2000 - Jan 2003

  Managing or co-ordinating the UK technology research projects within H3G UK.Standardising technical specifications for handsets and network equipment and streamlining the specification development process.Managing key performance monitoring in a newly deployed 3G mobile network.

  • Technology Exploitation Manager

    Jan 2002 - Jan 2003

  • Applications Co-ordinator

    Jul 2000 - Dec 2002
• 

  Hutchison 3G

  Jan 2004 - Jun 2004

  Project Manager - Handsets

  Managing the introduction of the first new (non-launch) 3G handsets into the H3G network.Productising the new handset introduction process to support the subsequent deployment of handsets.

• 

  Ericsson

  Jul 2004 - Feb 2015

  Directing and championing the Managed Service projects for MBNL delivered by Ericsson.Working for the best outcomes for MBNL, H3G and EE in the RAN network in the UK. Responsible for project and program operational delivery and strategic direction facing key UK customersLine management for several teams of project and programme managers Manager for multiple teams of customer PSO and central PSO resources, supporting the UK project teams and accounts and the wider regional PMO community.Leading definition of PSO roles and structure in the local region and helping global definition of PSO roles Management of country level governance across all accounts for the UK and Ireland.Support for project demand management, pre-sales resource management, and project life-cycle governance for Managed Services and Product Related Services. Managing a team of 25 project managers.Championing process improvement within the Ericsson UK project team.Leading change within the IT service domain for Ericsson Managed Services. Managing projects across the IT (CRM, Billing and Mediation) and Messaging services within the Ericsson Managed Services in the UK, principally in the Sales and Marketing domain. Running a team of software developers for a bespoke sales platform.Managing customer and partner relationships, including defining roadmaps for the development of the product based on customer needs.Providing specialist support for deployed product on a 24/7 basis.Managing a process of outsourcing development effort, fuelling a growth of capability and capacity for the environment.

  • Head of Deployment, MBNL MSIP

    Aug 2014 - Feb 2015

  • Head of Project and Programmes

    Aug 2013 - Aug 2014

  • PSO Manager

    Aug 2012 - Aug 2013

  • Programme & Project Governance Manager

    Mar 2011 - Jul 2012

  • PM Line Manager

    Mar 2010 - Mar 2011

  • Project Manager

    May 2008 - Mar 2010

  • Environment Manager

    Jul 2004 - Apr 2008
• 

  Vodafone

  Mar 2015 - Apr 2017

  Modernising and creating new management processes for a huge PM community serving our Enterprise customer base across the UK and Global Vodafone accounts.Transforming an historic Cable&Wireless base into a confident and efficient Vodafone delivery team, integrated with and supported by our wider Vodafone community. Running an amazing team of demand, project and programme managers to deliver the UK's Best Mobile Network, and supporting them with effective governance and control to demonstrate value for money and above all, value to our customers. Managing and operating the site infrastructure for the UK, liaising with our partners and supporting our deployment programs.

  • Senior Manager PMO, Technology Enterprise Services

    May 2016 - Apr 2017

  • Head of PMO, Mobile Networks

    Nov 2015 - May 2016

  • Senior Manager Network Infrastructure

    Mar 2015 - Oct 2015
• 

  JPMorgan Chase & Co.

  Dec 2017 - Jan 2023

  Vice President
• 

  J.P. Morgan

  Jan 2023 - now

  Executive Director