Jerome McDowell, DAI

Experience

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  Wake Technical Community College

  Jun 2004 - May 2013

  Lead Patient Care Coordinator

  Responsible for the upkeep of the dental school's clinic. Maintain inventory and procurement through departmental budget. Trained front desk staff. In charge of patient scheduling and daily deposits. Vendor communications and liaison for Dental Department with Main Campus. Input of patient digital charts. Responsible for reorganization of chart room and migration to a digital charting system.

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  Stovall Family Dentistry

  Jun 2013 - Oct 2015

  Office Coordinator/Dental Assistant/Hygiene Asst.

  I was the "go to" person for help. I made sure that the office operated efficiently. My responsibilities ranged from appointment scheduling, front desk duties, verification of insurances and posting insurances to accounts. I assisted on an as needs basis as a dental assistant. I assisted hygienist with charting periodontal depths, charting existing and planing treatment. I also presented treatment plans to patients and informed them of their financial obligation after insurances. I would also fill in as needed in sterilization. I made sure the office ran as smoothly as possible and fit in where I was needed to make us reach our production forecasts. I was office website administrator and responsible for social media accounts. Show less

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  Capital Area Health Network

  Oct 2015 - Feb 2017

  Dental Office Manager

  Responsible for the oversight of 3 front desk personnel, 8 full time Dental Assistants,and liason to 3 Dentists and 2 Hygienist.. Maintain and oversee patient scheduling, departmental budgets, end of month reporting, monthly quality assurance checks, special federal funded grants, I assist Director with community outreach initiatives. Responsible for support staff hiring/selection and training. Address performance issues and disciplinary action in conjunction with Director. Update fee schedules and other Dentrix dental software updates. Show less

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  McDowell Dental Management Solutions

  Mar 2017 - now

  Owner and Lead Consultant