Jeff Schroeder

Experience

• 

  Spectrum (formerly Time Warner Cable)

  Sept 2001 - Mar 2003

  Product Specialist

  Supported cable network connectivity for Roadrunner, EarthLink, Inter.net, and America Online customers. Setup network cards on customer computers to use DHCP. Trained new product specialists to take phone calls and assist with customers.

• 

  EDS Group

  Apr 2003 - May 2004

  Subject Matter Expert

  Supported the United States Post Office desktop and laptop computers. Assist Help Desk Analysts with diagnosing and resolving customer issues. Frequently review and update the global knowledge base with effective solutions. Promoted from Help Desk Analyst to Subject Matter Expert. Received multiple perfect scores in Quality Monitoring.

• 

  Duke University Health System

  Jun 2004 - May 2005

  IT Analyst

  Working at Duke University Health Systems as a Desktop Support Technician. Support the desktop, laptop, printers and Personal Data Assistants. Create Novell and Windows users accounts and network shares for customers. Support the VIPs at Duke University, which include the CEO, CIOs, ACIOs, Chancellor, and Dean. HIPAA trained.

• 

  Carolinas IT

  May 2005 - Aug 2006

  Systems Engineer

  Managed and maintained 20 servers in a Windows 2000/2003 Environment. Checked the nightly tape backups for completion with ArcServe 2000. Create Active Directory user accounts and network shares for employees. Created new Lotus Notes accounts and ID files for employees. Maintained the centrally managed McAfee ePolicy Orchestrator 3.6 Anti-Virus solution. Logged troubleshooting steps and issues into a database maintained on the Domino Server. Organized and built a Webserver with Windows 2003 and IIS 6.0. Managed and maintained Windows XP workstations built on IBM ThinkPad T and X Series Laptops. Show less

• 

  Cambell Alliance

  Aug 2006 - Jan 2007

  Senior IT Specialist

  Managing and maintaining 38 servers in a Windows 2000/2003 Environment. Check the event logs daily, log and repair any errors. Created advanced login scripts with KixTart scripting language. Organized and deployed a Symantec Anti-Virus 10.1 solution, which identifies tracks and corrects security flaws. Setup VMware Server 1.0.1, that runs a virtual Windows 2000 Server with the SMS 2003 application. Manage and maintain the SMS 2003 Server. Create software packages with Microsoft Installer (MSI) files within SMS. Use SMS to push Desktop configurations and ensures hotfix and service pack levels are current. Helped coordinate Citrix migration from Citrix Presentation Server 3.0 to 4.0, a six server farm with web interface. Manage and maintain the Active Directory Infrastructure using Group Policy Objects for users’ home drives, rights, groups and permissions. Manage and maintain the Inventory Database, which controls Asset Management. Maintain EMC Documentum application, which provides security and version control to important files. Manage and maintain 150 VoIP Users with Cisco Unity and Cisco Callmanager Servers. Maintain Cisco Catalyst 4500 and 6500 series switches and Aironet 1200 Series Wireless APs. Manage and maintain 60 BlackBerry Users and the BlackBerry Enterprise Server. Manage and maintain Windows XP workstations built on IBM ThinkPad Laptops and Thinkcentre Desktops. Image Laptop and Desktop computers with a PXE-Boot, RIS, GHOST and sysprep solution. Assist home users with connectivity via VPN using IPSEC. Show less

• 

  Verizon Business

  Feb 2007 - May 2007

  Network Engineer

  Provide support to customers by monitoring, troubleshooting and maintaining server and network components that affect their business transactions in a 24x7 x365 Enterprise Network Operations Center. Provide Tier I and Tier II support for the Public IP Network. Troubleshoot and isolate failed assemblies, connections and other components of network hardware including Cisco Routers, frame-relay and ATM Switches, access servers, and CSU/DSU. Work closely with Operations to resolve technical issues regarding Client Server and Network related Issues. Show less

• 

  NetApp

  May 2007 - Sept 2007

  Technical Support Engineer

  Provide support for Network Appliance FAS2XX, FAS30XX, FAS9XX and FAS60XX storage area network filers. Help customers to resolve issues with SnapDrive, SnapManager for Exchange, SnapManager for SQL, SnapVault and SnapMirror software applications. Support Network Area Storage protocols NFS and CIFS. Support LUNs connected to Network Appliance Filers via FCP and iSCSI protocols.

• 

  Cisco

  Oct 2007 - Jan 2018

  Working at the Cisco Global Virtual Sales team. Support 40 Virtual Sales Account Managers on the State Local Government Education - West team in a pre-sales technical role. Assist VSAMs and Partners on discovery calls and help design and configure Cisco products to meet customer needs. Perform weekly white boarding sessions to VSAMs to get them up to speed on current technologies and products. Assisted on over 700 opportunities totaling over 50 million dollars in product and services. Americas All-In Award winner for Q4FY16. Show less Worked at the Cisco Solution Validation Services Unified - Collaboration team. Setup and demoed a Cisco Telepresence System and an IP Telephony system for Exxon Mobile to use on their oil rigs. Setup a 30 Cluster Cisco Unified Communications Manager / Cisco Unified Presence system for 300k user deployment for HSBC. Last project was a two 6500 core switches, two 3750 access switches, 37 3560 access switches, two 3945 routers, two UCS C240 servers, 100 IP Phone installation and demo for Exxon Mobile to use in their Mildred Lake location in Canada. Show less Working at the Cisco Technical Assistance Center on the TelePresence Team. Provide support for Cisco TelePresence Systems. Independently solves complex product and network problems. Effectively utilizes complex lab setups to duplicate and solve problems. Submits and completes bug reports on Cisco TelePresence Products. Has become the “go to” guy on the team to help alleviate issues from making it to the Escalation Team. Worked at streamlining the team schedule to make it fair and set a rotation between the different shift times. Started a case review session to help mentor the Junior Engineers and get known issues out to the Senior Engineers. Developed a QoS training for the TelePresence Team. Took on the function of Team Lead during a management transition and integration of the Tandberg and Cisco TelePresence Teams. Show less

  • Systems Engineer

    May 2014 - Jan 2018

  • Network Engineer

    May 2013 - May 2014

  • Customer Support Engineer

    Apr 2011 - May 2013

  • Customer Support Engineer

    Oct 2007 - Mar 2011
• 

  SHI International Corp.

  Jan 2018 - Jun 2019

  Field Solutions Engineer - Network

  - Supported 9 local Account Executives and 20 others in the Northeast Region in a pre-sales technical role.- Assisted Account Executives in discovery meetings to design and configure Cisco products, securing customer satisfaction- Finished the year at 103% to plan.

• 

  ROVE

  Jun 2019 - Jul 2020

  Solutions Architect

  - Supported both SLED and Commercial Account Managers in designing and configuring technology solutions.- Played a key role in closing multiple Flex EAs at the end of Cisco’s Fiscal Year.- Designed the Rove/Meraki Builder tool, simplifying the estimation process for Account Managers using Cisco Commerce Workspace.

• 

  Cisco Meraki

  Jul 2020 - Apr 2024

  Technical Solutions Architect

  Technical Solutions Architect supporting Tier 2 Service Providers. Helping build Managed Services using Cisco Meraki Products.FY21H1 - 152% to planFY21H2 - 134% to planFY22H1 - 244% to planFY22H2 - 99% to plan

• 

  T-Mobile

  May 2024 - Nov 2024

  Senior Solutions Engineer

  Working at T-Mobile as a Senior Solutions Engineer. Supporting Account Managers on the State Local Government and Education team in a pre-sales technical role. Assisting account managers on discover calls and help design and configure T-Mobile products to meet customer needs.

• 

  Internetwork Engineering, a Presidio company

  Jan 2025 - now

  Technical Specialist, Infrastructure