Experience

• 

  Target

  Feb 2014 - Apr 2017

  Starbucks barista
• 

  Racetrac

  May 2017 - Aug 2019

  Convenience store manager

  I was responsible for day-to-day operations, which included payroll for everyone on staff, inventory management, and ordering merchandise. I supervised shift managers and employees, which included day to day and cleaning schedules as well as any disputes.

• 

  Axcent networks

  Aug 2019 - Sept 2020

  Provisioning engineer

  I verified the information for equipment acquisition, circuit design, configuration, and connectivity testing. I configured telecommunication circuits. I oversaw small to moderately complex circuit provisioning orders.

• 

  Chewy

  Nov 2020 - now

  Training new hires on taking calls at Chewy for customers, training them on multiple systems. Monitoring their interactions with customers and their Key performance indicators, coaching on their behaviors to improve their overall performance. I develop special lessons, teach in one-on-one sessions, and guide new call center agents to develop the skills needed to help customers to the best of their abilities. I evaluated training programs, methods, and materials and choose those that best fit each situation. I drove learner development and commitment to continuous learning by actively providing feedback and learner support.

  • Customer Service Trainer

    Apr 2023 - now

  • Performance and Learning Specialist

    Nov 2020 - Aug 2023