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Mohamad Ashraf

Mohamad Ashraf

Technical Support Analyst

Followers of Mohamad Ashraf48 followers
location of Mohamad AshrafHyderabad, Telangana, India

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  • Timeline

  • About me

    SuccessFactors SPCDP Consultant

  • Education

    • JNTUH College of Engineering Hyderabad

      2013 - 2015
      MTech Computer Science

  • Experience

    • Conneqt Business Solutions

      Jan 2016 - Jan 2018
      Technical Support Analyst

    • TBSS

      Jan 2016 - Feb 2018
      Customer Service Executive

      Advising the customer to follow the troubleshooting steps for technical issues which he was facing via telephone, raising the service requests if issue is not resolved on the call, documenting the customer concerns , up-selling the products and reaching the monthly targets as per the process

    • Wipro

      Mar 2018 - Jan 2019
      Customer Support Advisor

      Handling calls via phone, accurately updating the customer details with information, taking daily product updates, troubleshooting customer issues on calls, maintaining AHT on every call, and meeting the monthly targets

    • Genpact

      Oct 2019 - Oct 2021
      Process Associate

      Advising the customer to follow the troubleshooting steps for technical issues which he was facing via telephone, raising the service requests if issue is not resolved on the call, documenting the customer concerns , up-selling the products and reaching the monthly targets as per the process

    • Prowess

      Jun 2022 - now
      Successfactors Trainee

  • Licenses & Certifications