Experience

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  Schubbs dental clinics

  Mar 2009 - Jan 2010

  Customer support officer/ admin assistant

  ● Managed the coordination of patients’ in-flow by scheduling appointments.● Prepared patients’ bills and received payments.● Engaged with patients in outbound and inbound calls to attend to patients’ inquiries, book appointments, and give more information about services rendered.● Supported administrative duties.

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  Whitelilies women's hub

  Jan 2020 - Dec 2020

  Customer support & social media manager

  ● Responded to customers’ inquiries via chats and phone calls● Community management on Facebook & Telegram groups and Instagram.● Designed logo, fliers, and posts and managed the social media pages● Supported the provision of online education to women on a variety of health topics.

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  Iqvia

  Aug 2020 - Mar 2022

  Project coordinator: client support coordinator

  ● Onboarded patients to the program, got their personal info● Provided regular educational & motivational support to patients.● Engaged patients in weekly interactions via outbound & inbound calls.● Maintained accurate record of all interactions with patients and healthcare providers.● Directed specific medical queries and patient concerns& maintained regular communication with healthcare providers via phone calls and face-to-face discussions.● Conducted survey, data entry & monthly report writing of project activities.● Wrote email correspondence with teammates and stakeholders.● Communicated virtually 90% with teammates, clients &stakeholders for meetings and presentations. Show less

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  Paulina devina

  Jan 2023 - Apr 2024

  Customer support agent

  ● Respond to Customers' inquiries & complaints via emails and social media channels.● Help customers check for order status and process exchanges, returns, and refunds.● Create templates for quick responses to customers’ needs.● Communicate with the suppliers and shipping agents to follow up on customers’ orders● Provide Creative solutions for customers' problems or complaints.● Research and provide product information to customers● Escalate customers’ issues to the manager Show less

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  Pixie wing

  Jan 2024 - now

  Customer support & order management

  ● Help customers track and manage orders● Process exchanges, returns, and refunds● Resolve customer complaints and inquiries efficiently.● Record details of all customer interactions.● Maintain excellent customer satisfaction scores.● Liaise with the suppliers and shipping agents regarding customers’ orders● Identify issues regarding customers’ orders and provide effective resolutions.