Alok Ranjan

Experience

• 

  Government Engineering College

  May 2012 - Jul 2015

  Technical Support
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  Dalhousie University

  Jan 2017 - Jul 2019

  • Providing support over the phone and in person to operate presentation equipment installed in classrooms and meeting rooms (data projectors, sound systems, LAN & Wi-Fi connections).• Troubleshoot and fix A/V issues, Software issues and Internet connectivity issue.• Determine the appropriate equipment needs for an event and handling Trouble Ticketing System.• Provide A/V equipment and technical support to Dalhousie and outside clients for conferences and special events. • Court setup (Volleyball, Badminton, Basketball), court booking, and Selling membership.• Opening and closing of Dalplex and helping people with gym equipment. • Helping students in the lab to complete their task.• Assignment marking and giving feedback to the students on their assignments.• Helping student in completing their final project.

  • Technical Support

    Jan 2017 - Jul 2019

  • Building Services

    Jul 2017 - Jul 2018

  • Graduate Teaching Assistant Python

    Jan 2017 - Jan 2018
• 

  Fortinet

  Oct 2018 - Jul 2021

  Techical Support Engineer (Level1/Level2)

  - Provide direct technical web and telephone support to Fortinet customers including:• Troubleshooting on the full range of Fortinet products• Collection, analysis and change recommendations of configuration information.• Work as dedicated engineer for VIP profile accounts.• Provide mentorship and assistance to new hire engineer.• Recommend corrective actions based on analysis.• Provide customer education where needed due to gaps in networking, product knowledge etc.• Consultation of technical documentation, bulletins and release notes for known problems.• Reproduction of customer environments in lab equipment• Analyzing network traffic using FortiGate built-in Sniffer tool and Wireshark to troubleshoot problems.• Assisting clients to configure Firewall, VPN, SD-WAN Load Balancing, UTM features (Web Filtering, Application Control, Antispam, Data Leak Prevention, IPS/IDS, and DNS filter, Antivirus etc.) to ensure impeccable network security.• Troubleshoot routing issues with dynamic routing OSPF/BGP. Show less

• 

  MTNS Solutions Inc.

  Aug 2021 - now

  Senior Network Security Consultant