Experience

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  Boots uk

  Jun 2011 - Jun 2011

  Operations assistant (work experience)

  • Taught me the importance of positioning of products through display stocking, special offers and how brands pay higher fees in order to have the most beneficial shelf position.• Enhanced my customer service and communication skills by answering questions about locations of products and delivering a high quality service. • Checking and organising stock levels gave me an insight into how companies use demand patterns from consumers for specific products to determine quantities and the significance of maintaining and organising stock levels.• Awarded a ‘Certificate of Distinction’ for my 2 weeks work. Show less

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  Chatterbox cafe and gifts

  Aug 2011 - Feb 2014

  Catering assistant

  • Entrusted to operate the tills, taking orders, serving customers gifts, maintaining hygiene and housekeeping standards enhanced task prioritisation.

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  Cambridge assessment

  Jul 2014 - Dec 2015

  Clerical/warehouse assistant

  • Managing, auditing and validation of highly sensitive Examination paperwork.• Clerical, transcription checking and verifying errors of exam papers, requiring diligence and paying close attention to detail.

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  Warner bros. entertainment

  Jul 2016 - Jul 2017

  European film business intern

  • Responsible for collating and validating box-office and release calendar information• Liaised with 19 different countries• Regular sales meetings reporting• Developed and delivered the assessment day to recruit new interns • Trained and supported the new intern• Assigned and delivered specific projects for Management levels up to Vice president• Used Excel daily for projects and created weekly reports, whilst ensuring data integrity and accuracy• Incorporated unplanned tasks, whilst meeting daily deadlines Show less

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  Activity superstore

  Sept 2018 - now

  • Simulating different buyer personas to investigate and evaluate customer journeys on Activity Superstore and Find-Me-a-Gift websites to identify pain-points, then propose recommendations to improve customer experience (CX).• Creating and leading eight major project teams to optimise CX and Conversion Rate, through interacting with different department heads as part of a phased improvement plan.• Using Google Analytics to monitor, analyse and report on project progress/outcomes, including AB tests and then identify a range of potential solutions and strategies.• Developing and tracking different KPIs to measure current CX and researching to develop strategies.• Relaunching the Find Me a Gift Loyalty Programme, which has involved market research, creating, and executing a separate email plan and encouraging new customers to enrol.• Supporting team members with email campaign ideas, strategy & deployment.• Merchandising of products using data driven platform (Algolia)• Regular communications with CEO to ensure priorities of tasks are aligned with business priorities.• Updating senior management on performance with monthly dashboards using Google Looker Studio and weekly market trends. Show less • Phase One - Customer Service: Handled and resolved queries; developed a rapport with customers via email, telephone, and social media. • Phase Two- Packaging and Marketing:- Delivered project for writing product’s packaging descriptions for launch in major high street retailers.- Reviewed products packaging - received formal financial recognition for standardised best practice. - Rewrote website copy – learned about SEO and satisfying the Google algorithm.• Phase Three - National Account Management Assistant and Merchandising:- Selected online products for a retailer by analysing different factors and calculating profit margins,- Visited major high street retailers to ensure stand implementation and merchandising achieved company standards; liaised with store managers to resolve issues raised throughout this process.- Promoted products and interacted with customers for a major retailer Christmas Virtual Reality campaign• Phase Four - Digital Marketing Assistant:- Undertook online CSS and HTML training courses to understand coding processes and terms.- Assisted with creating weekly emails for Activity Superstore and Find Me A Gift.- Created blogs for specific contexts, e.g., Valentine’s, Mother’s Day and tailored to different audiences.• Phase Five - Senior Assistant National Account Manager and Merchandising Assistant:- Assisted Account Managers with various projects; delivered and reported weekly sales figures.- Supported merchandising and implementation into retailers and collated feedback into reports. Show less

  • CX Manager

    Dec 2020 - now

  • Graduate Trainee

    Sept 2018 - Dec 2020