Mary Marzette

Experience

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  McKesson Pharmacy systems

  Jan 1999 - Jan 2001

  Customer service rep
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  McKesson Pharmacy System

  May 1999 - Jul 2000

  Customer Service Representative

  Support software Pharmaserve for Windows 98, NT and 4.0. Networking and Printer supportAccount Receivable. Billing insurance co, Calculating correct prescription amount.1 year of experience providing troubleshooting and excellent customer service for over 300 calls per week in a fast-paced call center environment.Troubleshoot problems for pharmacies worldwide as they occur and update information in the customer ticketing system. Remotely connecting, during on call weekend support. Show less

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  TechTeam Global

  Jul 2000 - Apr 2013

  System tech\Desktop support
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  National TechTeam

  Jul 2000 - Feb 2002

  Help Desk Representative

  2 years of experience providing troubleshooting and excellent customer service for over 500 calls per week in a fast-paced call center environment.Meeting monthly service level.Supporting Central Office, Branches, Dealer Ships and Service Centers. Troubleshooting hardware/ software issues in, OS/2/Windows 98 & 2000; Printers and Microsoft OfficeReset passwords. Walking users thru changing and synchronizing passwords. Assisted users with setting up Outlook.

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  Ford Motor Company

  Jul 2000 - Apr 2013

  Stefanini Tech Team

  Review tickets for part replacement and submit order to Dell via the internet. Ensure that the pc\parts are under warranty. Establish that the proper troubleshooting steps were provided Enter\update requestor shipping information.

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  Ford Credit

  Jul 2000 - now

  Deskside support

  Ordering parts/ replacing/repairing parts/ installing and troubleshooting software. Loading windows os

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  Stefanini Tech Team

  Mar 2008 - Apr 2012

  Remote Silas Admin

  February 25th 2002 April 2004)Create, Reactivate, Update and Delete Exchange accounts (email) by CDS.Update Employee Records by CDS.Create, Reactivate, Update and Delete RACF IDCreate, Delete, And Rename: Y drive,Add and Delete form Shared area.Restore files off the backup server for users.Distribute to workstation Software Loads (SMS management).Create\delete RMS Id’sPassword reset abilitiesBack-up for the Silas account

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  Stefanini Tech Team

  Apr 2013 - now

  Dell Authorized Purchaser

  Review tickets for part replacement and submit order to Dell via the internet.Ensure that the pc\parts are under warranty.Establish that the proper troubleshooting steps were providedEnter\update requestor shipping information

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  HCLTech

  Apr 2013 - now

  Provide 2nd level technical support for Windows Operating system, components and custom tools. (macOS and Ubuntu preferred, in addition)Through monitoring and analysis of Incident trends, identify problems in the Client Service.Lead Problem Resolution of client issues which may include work with related software teams that own highly distributed client agents Write and revise operational procedures into reusable knowledge management content specific to client OS technology.Maintain relationships with first level support responders at the IT Service Desk, Desk Side, and Tech Lounges, to triage and monitor issue effectively.Ability to provide metrics and summaries to management as needed Show less