Lindsay Plunkett

Experience

• 

  CDPHP

  Jul 2012 - Nov 2015

  •Improved quality of healthcare enrollment through the analysis of process issues and identification of solutions.•Led the testing, implementation, and training of BenefitFocus, CDPHP's electronic marketplace to launch self-service healthcare enrollment, servicing over 200,000 members. •Communicate with insurance brokers/HBAs in regards to commercial group health insurance policies•Maintain member enrollments for various commercial groups•Review and maintain Medicare eligible members for the purpose of coordinating benefits

  • Group Entry Coordinator

    Apr 2013 - Nov 2015

  • Group Services Representative

    Jul 2012 - Mar 2013
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  PharmaCann Inc

  Jan 2016 - Nov 2017

  •Developed and executed quarterly dispensary observation rotations to improve business processes in NY to inform implementation in four additional states.•Ensured seamless workflow through the training of all NYS employees across five locations.•Assured business operation continuity through 100% compliance with requirements as exhibited during arbitrary state inspections. •Safeguarded company by developing and implementing operational training program policies to ensure 100% compliance with NY state regulations.•Conducted monthly community and physician sessions to educate interested parties on the regulations of the Compassionate Care Act.•Assisted in the testing and implementation of new ERP systems to identify improvements and streamline workflow.

  • New York State Operations Coordinator

    May 2017 - Nov 2017

  • Patient Care Representative

    Jan 2016 - May 2017
• 

  Maximus

  Jan 2018 - Apr 2024

  •Evaluate customer journeys to identify maximum digital transformation opportunities resulting in over 51,000 labor hours saved annually using automation.•Conduct design thought leadership sessions with cross-disciplinary teams to identify customer pain points and robust digital solutions to optimize a minimum of 20 process improvements per contract.•Direct the Robotic Process Automation (RPA) product roadmap and implement new features to ensure increasingly valuable solutions are delivered to customers.•Manage the seven team RPA Center of Excellence, providing guidance on product features and best practices to expandautomation opportunities outside of the existing 105 bot global factory footprint.•Create and maintain solution plans, vision and backlogs through project life cycles, creating consistent on-time delivery withinbudget.•Train and advance process architects on automation and operational skills within the company’s digital enterprise and Agile practices framework to ensure successful project delivery. Show less

  • Lead Analyst

    Dec 2023 - Apr 2024

  • Product Owner/Senior Process Architect

    Jan 2020 - Dec 2023

  • Program Analyst

    Jan 2018 - Jan 2020
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  Pathward

  Apr 2024 - now

  Senior Product Analyst