Daniel Hattingh

Experience

• 

  Serve Pro Hospitality

  Jan 2006 - Mar 2019

  General & Event Manager

  Led all aspects of event staffing, logistics, and client relations for a leading hospitality services company. Successfully grew the team from 15 to 80 staff, consistently exceeding client expectations and achieving industry recognition.🔹Managed the entire event staffing process, including recruitment, selection, training, and performance evaluation for a team of 25-80 personnel.🔹Oversaw inventory control, procurement, and cost analysis to ensure optimal resource allocation and profitability.🔹Provided exceptional customer service, resolving client inquiries and fostering positive relationships.🔹Maintained health & safety compliance and implemented risk mitigation strategies.🔹Spearheaded marketing initiatives to enhance brand awareness and expand the client base.🔹Developed and implemented financial management procedures, optimizing cash flow and credit control.Highlights:🔹Grew the company from 15 to 80 employees, securing significant growth in event bookings and daily hospitality services.🔹 Secured "Best Hospitality Suite" at the Durban July Horse Racing event for three consecutive years.🔹 Promoted from Event Manager to General Manager within a short timeframe due to outstanding performance.🔹 Managed high-profile events such as the FIFA Soccer World Cup 2010, Durban July Handicap, COP17, and British & Irish Lions Tour.🔹 Led catering operations for prestigious events like the South African President's Birthday Party and Splashy Fen Music Festival.Events:🔹FIFA Soccer World Cup 2010 (Durban)🔹Durban July Handicap (Corporate Hospitality Suites & VIP Areas)🔹COP17 Durban (Event Manager - Daily Hospitality & Catering)🔹Annual CCI Awards Evening (Hospitality Event Manager - 3 Years)🔹British & Irish Lions Tour of SA (Durban) (Catering Vendors & VIP Hospitality)🔹South African President's Birthday Party (Durban Residence)🔹Midlands October Beerfest (Procurement & Management)🔹Splashy Fen Music Festival (VIP Tent Management) Show less

• 

  Blue Strawberry Catering

  Jan 2007 - Jan 2008

  Catering Manager

  Catering ManagerOrchestrated talented team of 12 catering assistants to enable and streamline entire operations of bookings, functions, and events as per clients’ specifications. Shared accurate food product knowledge in-line with set menus. Retained site health and food safety of staff/service adhere to company’s policies through period. Planned and established food costing and menus and via administration of floor food service, on-site, and removal after completion. ♦ Managed catering for 75 Rugby Corporate Suites for period of rugby season.♦ Purchased all essential catering equipment and sundries with aim of surpassing individual client requirements. Show less

• 

  The Alverton Hotel

  Jan 2021 - Feb 2022

  Wedding & Events Operations Manager - HOD

  Spearheaded all aspects of event operations, from weddings and conferences to private dinners, ensuring seamless execution and exceeding client expectations. Managed a team of 15, fostering a positive work environment and delivering exceptional service to delegates, sponsors, and guests.Responsibilities:🔹Directed the planning and execution of high-profile and diverse events, including weddings, conferences, and private functions.🔹Developed and implemented comprehensive operational strategies to guarantee smooth event flow from initial inquiry to completion.🔹Fostered collaboration with cross-functional departments to ensure seamless event coordination.🔹Liaised with various stakeholders to tailor event packages and operations to specific needs and resource availability.🔹Led the recruitment and mentorship of a 15-person team, ensuring effective floor management.🔹Performed toastmaster duties for public speaking events. Show less

• 

  St Enodoc Hotel

  May 2022 - Sept 2022

  Food and Beverage Manager

  Drove exceptional customer satisfaction and achieved profitability targets within the F&B department of this renowned Cornish boutique hotel. Led a team through effective management, employee development, and strategic cost-saving initiatives.Responsibilities:🔹Managed all aspects of the F&B department, ensuring guest satisfaction and adherence to budget guidelines.🔹Cultivated a positive and productive work environment through employee assessment, training, and development programs.🔹Implemented cost-control measures while maintaining high service standards.🔹Conducted regular inspections to guarantee a safe and secure environment for guests and staff.🔹Streamlined stock replenishment processes to ensure timely availability. Show less

• 

  The Luttrell Arms Hotel

  Oct 2022 - now

  General Manager

  Appointed as General Manager and directs the day-to-day operations of this award-winning 28-room hotel, achieving significant revenue growth, increased profitability, and enhanced guest satisfaction. Manages a team of 64 staff across all departments, ensuring exceptional customer service and a highly motivated workforce.Responsibilities:🔹Oversee all aspects of hotel operations, including housekeeping, maintenance, food & beverage, events, front office, kitchen, reception, marketing, and revenue management. 🔹Implement financial and operational plans to optimise guest satisfaction, sales potential, and profitability. 🔹Ensured adherence to company health & safety, food safety, fire safety, and COSHH regulations. 🔹Maintain strong relationships with hotel owners, providing regular performance updates and strategic recommendations. 🔹Control departmental costs through proper stock ordering and waste minimisation. 🔹Led weekly HOD and revenue management meetings to maximise occupancy, ADR, and RevPAR. 🔹Play an active role in the village community, fostering positive relationships with local residents. 🔹Coordinate weddings and events alongside the dedicated events team. Show less