Alexandra Găbureanu

Experience

• 

  Lupu Gabriel-SC Cult Market Research SRL

  Mar 2018 - Apr 2018

  Call Center Specialist

  This part-time job was meant to cover the hours needed for the practice required by the University. The main task performed there was conducting telephone surveys on diverse subjects such as political preferences and beauty trends.

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  CGS (Computer Generated Solutions)

  Sept 2018 - Jun 2023

  This job position has presented me with an exceptional opportunity to effectively demonstrate my skills and deep understanding of the project at hand. I collaborate closely with the managerial team in organizing and enhancing the team's dynamics, and my main responsibilities include:- coordinating people on the project;- answering to internal emails from the agents and external emails from Sprint American representatives;- handling coaching opportunities and training programs;- offering procedural support to the team and making sure that they learn as fast as possible the order flow, the error codes and how to fix them; Show less Embracing fresh responsibilities and seeking a change in work pace motivated my pursuit and aspiration for this new position. The primary tasks entrusted to me were:- assisting the customers with general inquiries, payments and refunds, billing related issues, installment billing and lease agreements set up, the end goal being customer satisfaction. -monitoring high volumes of orders through several mailboxes placed for corporate customers.-providing assistance and support to the newer agents in the department, as well as handling difficult cases and highly escalated customers, as appointed by my supervisors. Show less

  • Senior Supervisor

    Feb 2020 - Jun 2023

  • Special Taskforce Specialist AEQ Tele-Web Operations with SPRINT

    Apr 2019 - Feb 2020

  • Teleweb operator

    Sept 2018 - Apr 2019
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  Freelance

  Feb 2022 - Aug 2023

  Junior Graphic Designer

  Participating in a collaborative effort for a new phone application, I embraced a number of responsibilities that include:- developing the brand identity by designing the logo, selecting an appealing color scheme, typography and maintaining the visual consistency;- working closely with the team to understand the design requirements, vision and preferences and incorporating the feedback in the design;- designing an eye-catching business card and a social media cover photo, aligning them with the project's branding;- developing an intuitive and user-friendly interface for the mobile application, prioritizing seamless interactions and optimal user experience. Show less

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  Okta

  Jun 2023 - Jul 2025

  Collaborating with various financial departments to grasp their unique processes and skillfully translating them into detailed documentation.Creating clear and concise documents using a Task-Decision approach, making complex information easily accessible and understandable.Designing intuitive process flows that capture the essence of the documented procedures, aiding in a comprehensive grasp of financial workflows

  • Technical Support Engineer

    Nov 2024 - Jul 2025

  • Technical Writer

    Jun 2023 - Nov 2024