Muhammad Anwar Alam

Experience

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  Young Social Reformers

  Jan 2011 - Aug 2012

  Core commitee member

  Member Executive Core Committee at Young Social Reformers (YSR) NGO • Mobilized and structured chapters of YSR in 30 academic institute.• Organized and hosted several youth and international conferences.• Motivated and provided training to youth in several trainings.• Volunteered for various national and international causes for youth.

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  Dubai Islamic Bank

  Aug 2012 - Jul 2013

  IT service Management Coordinator

  • Manage Business Demand, as a Key contact person for the leadership team.• Provide IT solutions and propose amendable projects to the Business.• Customer Delight communication for handling and working in all conditions. • Stimulate and recruit a team of Support engineer as per requirement.• Provide helpdesk support for incoming policy and system related queries and related issues.• Monitor and respond quickly and effectively to requests received through portal service desk.• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on Priority.• Utilize and maintain the Service Desk tracking software.• Document and maintain internal procedures.• Report issues to the seniors for escalation.• Resolves product or service problems by clarifying the complaint.• Root cause analysis of problem.• Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Contributes to team effort by accomplishing related results as needed.• Recognize, document and alert the supervisor of trends in support calls / Emails.• Recommend process improvements.• Refer unresolved customer grievances to designated departments for further investigation. Show less

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  Jaffer Brothers (Pvt) Limited

  Aug 2013 - Mar 2014

  K-Electric IT service managment Co-ordinator

  Professional Achievements • Managed a project implementing SDLC Models SPIRAL MODEL and SYNC and STABILIZE model for SDLC from bidding for SLA tender till the complete operation for Service Level Delivery of ITSM for the client on ITIL precision in K-Electric.Governing ITSM and Support Network and Infrastructure Operation 2013-2014• Evaluate the Entire project with SDLC model of Sync and Stabilize and after succeeding in tender of SLA, applied Spiral Model to achieve maximum client satisfaction, of SAP and CRM working environment. • Manages IT Resources for MIS reporting, asset management finance CAPs of entire project costing up to $200,000 /yr.• Manages and accomplished the complete flow for enactment of company’s 40 Strategic and Controlling Centre.• Planning and controlling Command over IT infrastructure from data center support to the user end support.• Leadership skills tend to lead and control a team of 40 Engineers on different sites.• Leading communication skills and reporting to directors, CFO and CEO of the company.• Control and assess trajectories to meet agreed SLA and maintain vital working efficiency record. Show less

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  Eonsil Inc.

  Mar 2014 - Aug 2014

  Manager IT Service Managment

  • Specialized in supervising and modifying the complete help support IT. • Manages complete IT support services, inventory, maintenance and professional user handling.• Monitor & maintain Core Network Connectivity • Providing hardware and software solution to the customer site.• Managing complete IT Support operation. • Adept knowledge to provide all kind of IT solutions in networking and IT infrastructure setup.• Principal Manager for the IT strategies from solutions proposition to implementation of project Show less

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  Etisalat

  Sept 2014 - Oct 2018

  • Forecasting Strategies for revenues uplift, insights and recommendations.• RCA for ongoing and upcoming hurdles, and presenting to Customers(CCO, SVP, and Directors)• Providing ultimate solutions and insight in and for gray areas • Designing performance tools and KPI parameters leading towards company goals • Supporting operational directors for deeply analyzed insight in support, sales and customer satisfaction areas.• Driving SVP and CCO KPI's towards Etisalat goals, as a primary objective. • Crunching data warehouse for multiple analytics to develop innovation in Customer intelligence • Developing CET Customer Experience Technology on big data analysis with tools like IBM COGNOS etc. • Analytics on international business, BI reports for CCO regarding our offshore sites in India and Egypt. • Coordinating globally within the organization regarding reporting and analysis queries and amend able solution for Etisalat operation in India and Egypt. Show less Professional Achievements Revamped OLAP module for managing report, trend and decision in BI in accordance with relational Data base in Etisalat.Structured and invented multiple tools for controlling managing performance, efficiency and productivity of Staff in Etisalat.• Proficient in portraying the parameters of IT Infrastructure and its constituent in landscape, to give convenient understanding.• Wide Application experienced for ITSM and SDM for IT Helpdesk, especially CRM, MS Access and online portal.Etisalat- United Arab Emirates • Develop a KPI tracker, PM Performance Monitor and MRC Management Reporting Cockpit for the department. • Reporting in time regarding the risk and trajectories for sales and efficiency of project to higher management. • Coordinating globally within organization regarding reporting and analysis queries and ammendable solution.• Managing multiple rewards programs on basis of reported performance, event and other co curricular activities.• Managing all variable resources of IT application to avoid down time in performance.• Reporting Analyst-Quality Equalizer-Performance Indicator management-Revenue report Show less

  • Business/Customer Intelligence Lead

    Mar 2017 - Oct 2018

  • Infrastructure and Process Performance Analyst

    Sept 2014 - Oct 2018
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  BTCoMM Services S.R.L

  Oct 2018 - Nov 2019

  Technical Manager - Data Engineering

  Supervising the Big data Solutions for the company’s clientManaging two teams, Networks for Big Data and Database Administration over Clients Data warehouseEnsuring Operative and functional support for the entire data management solutions to clients.Delivering MIS and analytics on a daily, weekly and monthly basis of performance and service levelEstablishing a partnership between research and Technical programmers.Proposing optimized solutions to the client's Service Level.Routine KPI Monitoring, SL Reports, Dashboard and continuous modification in observing metrics.Automation of daily and monthly activities over Bussiness Intelligence Tools and other preferred software.Providing Analytical Studies like efficiency, productivity, market strength, IT life cycleDeveloping Team Motivation and persistent technology awareness courses and training.Strong communication and Leadership skills to drive projects with skills and objectives.Python skills for developing analytical structure big data Analysis. Show less

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  Dubai Islamic Bank

  Jul 2020 - Sept 2021

  AVP - Data Analytics

  AVP Strategy Planning and Analytics at Dubai Islamic BankDWH/BI Project Leader| COGNOS| DWH - Vertica | ETL-TALEND| Leading CEO’s MIS team Analytics| CEO Dash boarding | Automation Complex ReportsProject Leader: Leading and supervising entire Data Warehousing project including TALEND, VERTICA and IBM COGNOS (Live in FEB 2021).Project Leader: Supervising the automation and BRD for Bank’s Complex reports of profitability, Asset, Liability and PNL.Project Leader: Designing CEO Dashboard and Corporate Dashboard.Project Management: Enhancing Project plan efficiency, planned or robust decisionmaking Capability, Weekly reviews with Management, Project awareness andCreating Project Momentum in management.Leadership Skills Enthusiastic and motivated young leader, with ongoing DataSciences expertise degree, extensive communication leverage and wide IDEAS fordevelopments.Commendable skill set for projects driving and completion, and meeting time lines. Methodological Skills experienced with techniques for problem solving, rapidresponding, team threading, resource planning, Documentation, Risks alarming,delay handling and sticking to Models or best practice approach Show less

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  Meezan Bank Limited

  Oct 2021 - Sept 2023

  VP Data Analytics and AI

  • Enabled Self-Service analytics predictive and prescriptive strategy across Bank.• Commendable problem-solving attitude by data driven strategies and solutions.• Experienced in designing operation plan for strategic goals of management.• Administrator and Trainer of IBM COGNOS| TM1 |Power BI and Tableau.• Experienced in operation of AI use-case, Churn Prediction | Next Best Action| Cash optimization| Segmented Lead Generation| Customer 360 etc.• Deep dive in R&D for implementing Explainable Artificial Intelligence (XAI). Show less

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  Qatar General Electricity & Water Corporation (Kahramaa)

  Jul 2023 - now

  Consultant in Data Strategy, AI, Digital Transformation, and Enterprise ArchitectureAs a seasoned consultant with deep expertise in Data Strategy, AI Strategy, and Digital Transformation, I offer comprehensive solutions that drive organizational innovation and operational excellence. I specialize in designing and implementing end-to-end digital and data strategies that align with business goals, leveraging advanced tools and platforms to enhance efficiency and scalability.My extensive experience includes:Enterprise Architecture and Solution Design: Proven track record in creating robust architecture strategies and frameworks for large-scale enterprises, ensuring seamless integration across complex ecosystems.Cloud Strategy and Hybrid Environments: Expertise in deploying hybrid cloud environments, with hands-on experience in Azure Cloud, Google Cloud, and various cloud-based technologies, optimizing infrastructure for agility and performance.Business Intelligence and Data Analytics: Specialist in self-service BI tools like Power BI, IBM Cognos, Qlik Sense, Tableau, and others, delivering actionable insights through data-driven decision-making frameworks.Project Leadership and Partner Collaboration: Skilled in project management, ensuring timely delivery of solutions, while effectively managing communication and collaboration with key stakeholders and partners.With a portfolio that includes high-impact projects for notable clients such as Kahramaa, Qatar Cool, Toyota Motors, Ministry of Interior, Hamad Medical Corporation, and Hamad Port, I bring a holistic approach to designing data architecture and ecosystems that support long-term business growth.Whether you're looking for a data strategy consultant, a cloud and AI expert, or a digital transformation specialist, I provide a one-stop shop for all data-related solutions, guiding businesses through their data and AI journey from inception to execution. Show less • Transform and enhance the existing Data warehouse models and BI strategy.• Enrich Organization with State-of-the-art Data Lakehouse architecture.• Technical expertise as Qatar Water strategy Data warehouse model.• Rationalize to adopt outsourced management Service, under change management.• Enables Self Service BI and AI capability in organization.• Initiated the idea for developing Centre of Excellence and Data Analytics.• In depth involvement in deploying Dev-ops. Practice in organization. Show less

  • Lead Data and BI Architect

    Sept 2024 - now

  • Data & BI Architect

    Jul 2023 - Oct 2024