Patsy Turnell, CPIM, PMP, ASM

Experience

• 

  Arrow Electronics

  Jan 2003 - Jan 2018

  Led efforts as a forward-thinking Business Process Outsourcing (BPO) Manager tasked with facilitating complex engagement, delivering innovative business solutions via Lean Six Sigma-driven continuous process improvement, and promoting collaborative problem-solving. • Redesigned Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs), including standardizing workflow optimization with a global perspective.• Administered deliverable quality and managed valuable offshore team relationships resulting in 96% Service Level Agreement (SLA). • Governed data integrity of 1.5+ million factory purchase orders from point of placement thru receipt at the warehouse; this included resolving all discrepant issues by working closely with the supplier, buyer, and warehouse personnel resulting in successfully maintaining 97% accuracy.• Designed an Access dashboard for purchase order reconciliation efficiency capable of $475,000 in cost savings.• Designed a new process to mitigate risk and reduced Arrow owned non-compliant product from $6 million to $1.5 million, improved vendor return recycle time from 92 days to 18 days, and decreased FTE by 60% to save $175,000 annually. • Served as project champion for functional, integration, and technical issues during an ERP conversion to Oracle aligning cross-functional business requirements with system functionality. Show less Program Manager for high-value supplier system integrations of a customized supply chain optimization program utilizing Just-in-Time (JIT) forecasting model. • Full scope liaison among supplier IT teams, testing groups, SQA departments and business units for the B2B implementation ensuring solid alignment of their ERP system (Oracle, SAP, JD Edwards) to ours (Manugistics and Oracle). • Gathered and performed functional and data analysis as well as system design and configuration to identify and document data types, rules, mapping, and implementation requirements.• Created, coordinated, and conducted all levels of system and user acceptance testing and maintained system documentation.• Designed data conversion tools and documentation to promote efficiency and standardization.• Managed on-going program performance providing metrics to top stakeholders ensuring seamless implementation and project-specific operations while confirming accurate data integrity at all times. Show less Strategically steered Fee-for-Service (FFS) program initiatives focused on competitive contract negotiations and compliance, process improvement, quality control, and supply chain inventory optimization. Primary point of contact for all customer operational and performance issues as well as develop and drive resolution. • Designed and implemented a cost-saving automated MRP upload process. • Implemented inventory quality controls to boost operations success. • Responsible for procurement and 3PL warehousing process ensuring fulfillment of all contractual obligations and accountability. • Performed and reconciled physical inventory cycle counts and regular audits at multiple 3PL warehouses. • Audit and approved all transportation, purchase orders, and warehousing invoices.• Successfully improved overall Return on Working Capital (ROWC) from 22% to 35%.• Mitigated prior year’s $200,000+ loss with 100% accuracy of $14 million in multiple 3PLs.• Cut 100+ annual manhours and improved accuracy 60% via Access-based MRP forecasting.• Saved 1,000+ annual manhours and reduced average Days Sales Outstanding (DSO) by 4 days. Show less

  • Business Operations Manager

    Jan 2008 - Jan 2018

  • Supply Chain Analyst

    Jan 2006 - Jan 2008

  • Operations Specialist

    Jan 2003 - Jan 2006