Robert A. Siregar

Experience

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  PT. Ciptadra Softindo

  Mar 2003 - Nov 2005

  Programmer Analyst

  • Develop systematic program based on analytic result created by Business Analyst• Gathering user new or change requirement during project • Do preliminary analysis on user change or new requirement during project, and coordinate with Business Analyst for assuring the blue-print design before developed.• Provide interactive user training for new system • System support of the developed system

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  PT. Plexis Erakarsa Pirantiniaga (PLASMEDIA)

  Jan 2005 - Jan 2007

  Business Analyst / Project Manager

  • Works closely to customers to identify needs and translate those needs into systems proposals, designs and specifications.• Coordinate with Project Manager and supervising project team for their day-to-day activities to assure achieve target on time. • Provide Project Status report regularly for the senior management • Assure to get the best quality of the development result by doing systematic testing schema

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  PT. Bank Danamon Indonesia

  Feb 2007 - Jul 2011

  • Manage IT MIS OFSA & Hyperion project or enhancement from initiation phase to implementation phase on-time, on budget and as expected by senior management.• Supervise internal Project resource team (Business Analyst, Developer, etc) in doing daily job development and analysis as Danamon SDLC process.• Manage any user business requirement and make sure to deliver solutions to user• Coordinate with external project team (vendor) to make sure their progress inline with the time agreed• Maintain a good relationship with MIS user and always give best support • Working with several cross Danamon business department within project and also in several cross Danamon IT department group: • Danamon NCBS frontline user, Financial Controller user, Danamon Regulatory Reporting team, IT security, IT CORE banking, IT Mass Market user, IT Quality assurance and MIS Satellite user. • Danamon Financial Controller department – as OFSA user, IT Business Card user, IT Security, IT Quality Assurance (in OFSA enhancement) Show less

  • IT MIS Project Manager

    Jan 2009 - Jul 2011

  • IT MIS (Business Analyst)

    Feb 2007 - Dec 2008
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  Sampoerna Strategic

  Jul 2011 - Aug 2015

  Application Specialist

  • Manage day to day operations of all existing application which under ICT corporate. • Manage projects and application enhancement with regular update report to executive management.• Supervise Production Support team to provide & maintain good support to business users.• Evaluate & recommend applications solution to meet the Company’s and Business Units’ objectives• Gather business requirement and create Functional Requirement Document• Create tendering / Request For Proposal document• Vendor evaluation and scoring• Coordinate with external project team (vendor) to make sure their progress in line with the time agreed and follow Project Management standard process.• Maintain a good relationship with all users and always give best support Show less

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  Home Credit Indonesia

  Jul 2015 - now

  Homecredit Indonesia Operations consist of several Departments : Customer Care / Call center, Back Office, Field Operations, General Affairs & Facilities. Lead 10+ talented analysts to support Homecredit-Indonesia Operations with various BAU operational reports, dashboards for performance monitoring, forms and automation, deep-dive analysis to answer key strategic questions, provide insights & recommendation for improvement, incentives, forecasting & shift planning, budget & monitoring (manpower & cost), cost-benefit analysis, predictive modelling. Show less

  • Head Of Customer Care

    Dec 2021 - now

  • AVP - Head Of Operations Support

    Aug 2018 - Nov 2021

  • Ops. Analytic Senior Manager

    Jul 2015 - Jul 2018