Kunle Adeyefa

Experience

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  Zenith Bank Plc

  Nov 2008 - Jul 2011

  System Administrator/ Technical Support

  · Provide all level operational and system support to users· Support Customer Service operations to enhance effective customer service delivery· Respond promptly to Internal and external customer inquiries/complaints· Provision of adequate support to resolve all Novell server, active directories, enterprise solutions-related issues, client solution servers with the Enterprise Solutions Support or team.· Ensure smooth running of all ICT devices such as servers, laptops, workstations etc· Removing User from excessive failed login and double connection issues· Installation, configuration and Updating of Antivirus on the Workstation and ATM Machines within the branch and at the cash centres· Ensure the supervision of Network and Infrastructure Support team, LAN/WAN/Server downtimes and hardware operational issues such as network connectivity, printing errors, drive failure, are resolved· Monitor the bank power equipment and ensure good environmental conditions for the bank Info-Tech equipment· Proper network configuration and adequate assigning of IP address to workstations· Identifying and resolving possible problems in the network· Spooling of e-journals transactions from ATM machine to correct dispense errors and for ATM transactions reconciliations· Deployment, installation and configuration of systems (workstations) in various departments· Ensuring that radio and satellite equipment is operational and has thunder arrester installed· Perform other functions as assigned by Management of Zenith bank Show less

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  Teracom Consult Ltd

  Jul 2012 - Sept 2015

  Head IT (Systems/Operations Support)

  • Ensure users prompt solution and quality system services• Ensure proper documentation of written instructions for fault/errors & solutions to devices• Supervision of System Migration and Validation (Data Population, Analysis, Training and Testing)• Ensure prompt running of BOD and EOD processing, EOM and EOY processing.• Management and setup of email accounts for users • Providing support for systems hardware, peripherals, software and others operational activities• Provision of IT documentations and relevant reports • Managing end user accounts and conducting periodic verifications• Creating and administrating network shares• Playing a key role in the employee onboarding process• Liaising with the M365 team for support and participate in regional training• Administering Microsoft Office licensing• Configuration of Payroll and Processing of Staff Salary• Setup of users, users’ roles and privileges/permissions on the core software• Ensure the management of company’s social media network such as Facebook, Twitter, LinkedIn etc Responsible for the effective running of the CCTV• Respond to havoc user’s requests on services and other system related devices• Ensuring the daily availability of servers, workstations and other IT devices• Ensure proper training of end users on IT processes and procedures• Deployment of systems and setting up of workstations, and installation of Application software• Management of all IT and Power equipment within the branch• Ensure prompt management of Business and Branch Opening/Closure processing• Ensure quality procurement systems of all IT and other equipment• Administration and maintenance of Systems, Servers (AD), network, Emails and web applications {BOD = Beginning of Day, EOD = End of Day, EOM = End of Month, EOY = End of Year} Show less

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  JATED Computers & Electronic Solutions

  Apr 2016 - now

  IT Support Specialist

  • Responding to havoc user’s requests on system related devices• Resolving offsite locations using remote access systems such as TeamViewer, AnyDesk etc• Interacting with clients/users through phone, emails or chats and provide unambiguously written instructions or technical manuals to solve their problems.• Provision of accurate feedback to customers or users promptly on pending system issues.• Ensure follow up with clients to make sure their computer systems are functioning properly after troubleshooting.• Provide Incident resolution for systems errors related to email, network, print device and other solutions• Administer user account creation, enforcing mailbox size, password, restoring files and backup security with focus on MS Exchange Administration• Manage major incidents by reporting and escalating according to documented guidelines• Ensure system/network security using Metasploit Testing, Firewall, NMAP, antivirus, etc• Ensure troubleshooting of LAN/WAN, Hardware etc• Ensuring compliance to standards and procedures such as software license, internet policy, external devices, security, configuration settings etc are adhered to• Responsible for taking the IT inventory; ensure procurement standard and proper deployment of hardware• Manage high importance deadlines for systems/application and ensure that service level agreement is met• Proper monitor and maintaining the computer networks using Inssider, Wireshark, Datadog, Nmap etc• Ensure training and guidance to staffs on desktop, printer, scanner, password, emails and other systems operations for efficient use (security inclusive)• Setup of both on-site and off-site backup and ICT disaster recovery implementation• Serving as a contact point for external System Administrator and Infrastructure Engineer or vendors• Taking routine checks on IT and electrical equipment to ensure safety and avoidance of device failure Show less