Debayan De

Experience

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  Account Assistants

  Jan 2011 - Dec 2012

  A Tiwary & Co.

  Worked as a Account Assistance

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  KESORAM INDUSTRIES LTD.

  Mar 2013 - Jun 2013

  Data Entry Clerk

  Worked as a Data entry operator in invoice processing team. All entry related work in the system. Compiling, verifying accuracy and sorting information to prepare source data for computer entry.

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  COMANTRA E-SOLUTIONS PRIVATE LIMITED

  Jan 2014 - Jan 2015

  Customer Support Specialist

  Technical Support executiveWorked as a Technical support expert. Support provided to internal client on Desktop, and laptop. Troubleshooting technical issues.

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  Limtex Infotech Ltd

  Jan 2015 - Jun 2015

  Technical Support Executive

  Technical Support Executive Worked as a Desktop support engineer, System administrator. Assisted customers with Remote support tools.

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  Wipro Limited

  Dec 2015 - Mar 2020

  Project Engineer

  Worked as system administrator in L2 team (IT System Admin) - • Resolution provided for all critical issues remotely, Supported all VIP users and Critical Users ,EMEA and US users of Wipro• Outlook365 /2016 , Skype for Business, and all other MS office application installation, activation and support• Troubleshoot and resolved EMS (Enterprise Mobility + Security) issues• Domain Joining, Rejoining, Password Sync• Bit-Locker Encryption and Decryption with Wipro Network• SCCM (system center configuration manager) installation, Un-installation and troubleshooting as per system requirement• Cisco any Connect and Pulse secure VPN installation and configuration as per user’s requirement in order to connect with the Wipro network from non-Wipro premises. • MFA (Multi Factor Authentication) set up for new device• On-premises DL (Distribution list) creation, add and remove user and per requirement• New laptop configuration with software installation as per user’s requirement • Blue-coat or Zscaler installation in order to maintain system compliance• MacAfee Antivirus installation and update, troubleshoot if any issues related to MacAfee end point security, DLP or update related issue, software blocking issue.• Upgraded windows version as per support criteria for all other application.• Resolution provided for OneDrive and OneDrive for business sync issues. Show less

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  Infosys

  Mar 2020 - Mar 2023

  Technical Team Lead

  Worked as a Technical Team lead with 41 associates.Worked with cross-functional teams and Project manager to create an environment of achievement, and fun - fostering high morale and a highly motivated team.Enhanced employee technical skills with high-level Training and motivation.Closely worked with the HR and transition team for a smooth hiring process and new employee Training. Reviewed the daily performance of the team and shared the scope of improvement. Created performance deck for monthly and weekly presentations with Clients. Implementing Automation for any repetitive manual work and 24/7 monitoring.Active directory installation on Windows server 2016. DHCP and DNS management.User access management within the Active directory.worked as an O365 admin, and Microsoft Exchange admin.DL creation, modification, shared mailbox creation modification, and User’s license management.Application administration and access management.Preparation and allocation of new devices for new joiners.Asset management, monitoring device health checks.Created performance deck for monthly and weekly presentations with Clients.Implemented Automation for any repetitive manual work. Show less

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  Cognizant

  Mar 2023 - now

  Technology Specialist

  Team mangement activitties - Leading a Team of 36 associates and 3 Tech Leads.Enhanced employee technical skills with high-level Training and motivation.Responsible for achieving SLAs for the Team., No SLA miss for the last 3 months. I Prepare and maintain stack ranking for the team and cascade individual performance status monthly.One-on-one discussions every month with each associate to create an Action plan for improvement and self-devolvement.Work with other tower leads and project managers to develop better collaboration and address process critical challenges.Hiring associates for the project including screening profile, interview and selection or rejection process.Mentoring and guiding Team members who need support.Focused on service delivery.Technical Solution Activities - Create and maintain Azure cloud infrastructure, including virtual networks, storage accounts, and virtual machines.Implement and maintain Azure Active DirectoryAzure backup and disaster recovery solutions.Monitor and optimize cloud-based resources for performance and costInstall, configure, and maintain Windows Server operating systems, including Windows Server 2012/2016/2019Manage user accounts, permissions, and access rights in Active DirectoryExpertise in Group Policy, DNS, DHCPMonitor and maintain system performanceTroubleshoot and resolve system issuesMonitor and analyze system logs Show less