Arun Varghese

Experience

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  Air India SATS Airport Services Private Limited (AISATS)

  Feb 2007 - Jan 2010

  Cargo Services Agent

  Responsibilities Held at Air India Sats: Acceptance of cargo. Documents verification. Facilitation for screening.  Handling of special cargo movements like AVI, HUM and DG.  Inspection and acceptance of DG shipment.  Pallatization as per Airline requirements, Documentation and manifesting and ULD management.  Worked in cargo operating software COSYS (cargo operating system)  Handling customs bonded cargo for all international Airlines. Bonding & dispatching & system updating. Import & Export discrepancy handling.  Coordinating with Airlines & solving their problems in connection with us. Preparation of service reports Handling customs bonded cargo for airlines Cargo/UN Baggage bonding, segregation  Depalletisation of import cargo Handled International flights like - Air-India, Singapore Airlines, Emirates, Malaysian Airlines, Air Mauritius, Cathay Pacific, Saudi Arabian Airlines, Indian Airlines, Etihad, Jet Airways, and Blue Dart. Show less

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  Tiger Airways Singapore

  Jan 2010 - Sept 2012

  Senior operations executive

  Responsibilities Held at Tiger Airways: Courier services Crew clearance. Flight Supervision and Coordination. On loading and offloading Flight messages preparation (Preflight and Post flight). Load planning - Considering effective and maximum laudability. EGM &IGM Clearance. EXPORT&IMPORT Documentation To monitor Training compliance of all employees’ and audit criteria for Ramp Audit. Preparing Monthly Reports to measure monthly performance of the operations. To monitor all office admin to meet audit requirements. Show less

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  Qatar Airways

  Oct 2012 - May 2015

  Cargo Service Agent

  Responsibilities Held at QAS as Cargo Service Agent  Production Control Error recovery - finds the interface issue of Oryx and CWIS and rectifies the same. Planning, leading and coordinating all activities for the successful transition of Qatar Aviation Services to HIA. Facilitator for HIA Build and Breaks operation, Airside operation handling PLC controlled equipment’s & LOG IT system; HIA landside operation handling PLC controlled equipment’s, HIA forklift operation. Communicate with customers in confidence to relay cargo and flight information.  Monitor over-all equipment and operation activities in the high-tech Cargo warehouse in HIA.  Assign breakdown ULD’s to workstation and assign build up job to workstation through CWIS system. Plan & implement all operational aspects of cargo handling from Airside entry to IMP Breakdown to locating shipments based on nature of commodities & ensure timely delivery of same. Collect, prepare & maintain all MIS reports on timely basis. Schedule all trials & trainings on need basis.IMPORT Liaised with Warehouse breakdown agent for completing ULD dismantle before cut off time and handling of special cargo arrival (like VVIP,VAL,RXS, HUM, LHO, DG ) Make Reports and inform to the concerned person ( like :Accident /incident report, cargo damage report, shift report ) Report to origin if any discrepancy found in the flight (like FDCA, Un manifested short landing, etc., ) Make arrangement for smooth operation of express cargo delivery Monitor and ensure temperature sensitive cargo are located in required temperature Coordinate with export team for connecting transit cargo on time. Comply all safety and security procedure in entire operationAirside Ensure compliance of all safety and security procedures while operating equipment at airside  Ensure to Introduce IMP units within the SLA time and without any discrepancies. Ensure the proper handling of SHC shipments Show less

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  Lufthansa Cargo

  May 2016 - Jan 2018

  Sales Operations Specialist

  Responsibilities Held at LH as Senior Operations Executive : Weight & balance (Load & Trim) for MD11 Cargo Aircrafts , Acceptance of cargo, Documents verification, Facilitation for screening, Handling of special cargo (like AVI, HUM and DG)  Inspection and acceptance of DG shipment, Palletization as per Airline requirements, Documentation and manifesting and ULD management Import & Export discrepancy handling, managing key customer Accounts, to visit cargo agents & partake in telesales & promotional activities to generate maximized cargo sales. To meet & exceed set tonnage & revenue target for month/year. Assisting customers with all information related to the process of sending cargo as well as distributing circulars, memos and announcements to the agents to provide information on LH products. Making cargo reservations /bookings and follow up communication with the customers, Handling Cargo reservation and bookings & regular cargo follow ups.Trainings Acquired at Lufthansa Cargo AG: MDD Weight & Balance (Load and Trim)  International DG specialist and AUTO DG to manifest DG shipments on the Lufthansa Cargo AG System  Data Protection Training  Aviation Security awareness and Aviation Security cargo eLearning course Integrity Compliance Web-based Awareness training for Regulatory Compliance (Ecadia LMS) eLearning course Competition Compliance All RAMP related trainings for MDD Cargo Loading Dangerous goods CAT-7,CAT-8 Show less

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  Jazeera Airways

  Feb 2018 - Nov 2019

  Sales Operations Executive

   Import & Export discrepancy handling, managing key customer Accounts, to visit cargo agents & partake in telesales & promotional activities to generate maximized cargo sales. Making cargo reservations /bookings and follow up communication with the customers, Handling Cargo reservation and bookings & regular cargo follow ups Maintaining daily, monthly budget reports and made financial plans for future services. Weight & balance (Load & Trim) A320 Aircrafts , Acceptance of cargo, Documents verification, Facilitation for screening, Handling of special cargo (like HUM and DG)  Creating awareness of all the products and services in the area to magnify market influence and generate future sales. Inspection and acceptance of DG shipment, Palletization as per Airline requirements, Documentation and manifesting. To meet & exceed set tonnage & revenue target for month/year. Assisting customers with all information related to the process of sending cargo as well as distributing circulars, memos and announcements to the agents. Show less

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  ABDA Group

  Nov 2019 - now

  Cargo Manager

  • Strategize, plan and expand the growth of Cargo sales and operations in Kuwait to maximize cargo revenues and ensuring regards to Security, Safety, Performance, Quality and compliance with set targets.• Study, prepare and propose new business plans for promoting airlines to contribute to revenue generation by understanding the market/customer needs and monitoring the other competitor airlines operating to/from Kuwait.• Closely liaise with the Management, Operations (including GHA) to ensure maximum utilization of space on the network with proper yield leading to increased profitability on each routes.• Corresponding directly with the principal, regards to cargo reservations/tracing & tracking, trouble shooting on day-to-day issues and coordinating with the station managers, airport authorities and internal departments to effectively deal with situations. and actions to be taken.• To make sure all cargo related reports, accounts for invoicing/CSR, obtaining approvals for ad-hoc rates, billing, tracking, and tracing of shipments, planning flights, reservations are up to date.• Conducting market research on a weekly/monthly basis and reporting to the ABDA management at the sales review over conference call meetings.• Full control over debtors/ BG's, collection of payments within the stipulated credit period granted and discuss matters with regard to all dues/collections/payments/remittance any discrepancies with the Client.• Setting up SOPs for implementation of all new business• Supporting the station(s) with generating reactive and proactive safety reporting.• Prepare, monitor and control budget to ensure compliance with set targets.• Setting up SOPs for implementation of all new business, meeting with customer and operations team are held in order to achieve KPIs as committed.• Develop strategies, plans and processes to support business unit financial, service and safety goals. Show less