Simon Mitchell

Experience

• 

  Signet Jewelers

  Oct 2004 - Sept 2022

  Ernest Jones- Cheapside, City Of London Authorised Retailer of: Cartier, Breitling, Tudor, Tag Heuer, Zenith, Chopard, Bremont, Bell & Ross, Chanel, Mont Blanc, Baume & Mercier, Marco Bicego, Le Vian• Adapting to the changing demands and opportunities of a post pandemic retail landscape, resulting in a 66% increase in annual turnover, despite a 60% drop in footfall. This was achieved by maintaining relations with a strong client book and being a trail blazing store for new technologies such a virtual selling and remote payment processes.• Working with the watch buying teams to put together a new watch waiting list format, and manage it going forward. This has enabled a stronger buying approach with watches being purchased by genuine clients, upholding the Signet image with brands, as well as improve communication with stores enabling appointments to be booked in advance and stock sold through sooner. Show less Dual RoleErnest Jones- Stratford City, LondonOfficial Breitling Boutique- Stratford City, London Responsible for motivating and driving the team to maximise sales opportunities, and consistently achieving sales targets whilst ensuring operational integrity. Demonstrated sales leadership by playing an active role on the sales floor, engaging with clients, ensuring the highest level of customer service. Put together business plans in order to grow performance Vs target and like for like. Seeking out opportunities for, planning, and delivering Boutique events. Recruiting, training, coaching, actively challenging and developing team members. Using a CRM database to build up a fully functioning client book. Using this to add value to a client interaction, to build long term relationships. Conduct audits, inventory counts and implement company policies and procedures. Show less Leslie Davis- Thurrock, EssexRoles included, ensuring consistent delivery of company vision to be the world’s premier jeweller by connecting with customers, earning their trust with every interaction, providing excellent customer service, operational standards and compliance in all areas of operational activity through a commercially focused and engaged store team. Creating a customer first culture in the store by developing and embedding behaviors which deliver sales, customer, people and cost targets through effective recruitment, training and development, leadership and management of store teams. Measure progress through frequent and regular structured reviews. Show less

  • Store Manager

    Dec 2019 - Sept 2022

  • Breitling Boutique Manager & Ernest Jones Flagship Deputy Manager

    May 2017 - Dec 2019

  • Store Manager

    Jun 2015 - May 2017

  • Deputy Manager

    Feb 2011 - Jun 2015

  • Store Manager

    May 2009 - Feb 2011

  • Assistant Manager

    Jan 2008 - May 2009

  • Sales Associate

    Oct 2004 - Jan 2008
• 

  RISO UK

  Oct 2022 - now

  Regional Sales Manager