Piyush Verma

Experience

• 

  Bosch India

  Jan 2019 - now

  • Key account manager for quality, Managing 2WP (HMSI, HMCL, IYM, SMIPL) and 4W (Honda cars) Quality and Warranty Strategy Leader for customer account Lead cross-GB customer Q-strategy (external / internal): Organize proper interfaces at customer and internal to be aware of relevant Q-topics. Drive achievement of Q-KPI’s. Creates synergies across Domain´s by coordinating all quality and warranty topics in line with customer´s requirements. Be the Q-Customer voice within Bosch to influence project strategy. Negotiation: One face to the customer to drive warranty reimbursements and warranty / quality agreements Negotiations of general terms and conditions (warranty, quality) Launch Management Support: Plan, define and drive Launch Management Support activities cross-Domain projects. Know-how transfer and good practice sharing.• Leading Risk Management initiatives for key customer accounts.• Managing digitization projects, reverse logistics, and continuous improvement processes across India Mostrar menos • Key account manager for quality, Managing 2WP (HMSI, HMCL, IYM, SMIPL) and 4W (Honda cars) • Managing customer quality, including 0KM and field complaints.• Leading initiatives to improve quality, reduce customer-related issues, and enhance internal processes. • Negotiating major claims, warranty reimbursements, and reconciliations to drive cost-effective solutions for IN operations.• Chairing customer management Q-meetings to convey customer feedback to internal teams.• Overseeing the investigation of customer complaints. • Conducting part handling analysis for safe launch.• Implementing the newly released supplier quality manual and negotiating its terms.• Compiling and presenting monthly quality dashboards to internal stakeholders and Bosch management.• Leading Risk Management initiatives for key customer accounts.• Managing digitization projects, reverse logistics, and continuous improvement processes across India Mostrar menos

  • Cutsomer Quality manager (AM)

    Jan 2025 - now

  • Customer Quality Manager (SE)

    Jun 2022 - Jan 2024

  • Quality Engineer

    Jan 2019 - May 2022