Jody B

Experience

• 

  Xefro

  Jul 2012 - Feb 2018

  Sales Manager

  Top performing sales agentManaged internal and external sales functionsCoaching and mentoring new sales agent to meet and beat sales targetsIncreased market share through developing and nurturing commercial relationships Ensuring customers were aware of all our products offered by the company and the benefits includedLiaised with other heads of departments and general manage ensuring I was aware of all new and upcoming promotions and events

• 

  PMP Recruitment

  Oct 2015 - May 2018

  Learning and Development Consultant

  .Responsible for the delivery of high quality learning and development of teams and individualsEvaluate the success of my clients and teamsMaintaining and refreshing training materials Demonstrating how knowledge competencies are attained and teaching appropriate skills and behaviours to those enrolled on my programmeResponsible for onboarding and inductions to future leaders

• 

  Online4baby

  May 2018 - now

  Working in a fast paced e-commerce contact centre for baby retail business.Top performing sales agent and team lead.Experienced in assisting in the management of the day to day running of the departments and out of hours team.Liaising with higher management, other departments and external suppliers and couriers.Provide product training and assist the team with resolution of complaints and queries.Arranging credits and claims from suppliers and couriers.Responding to enquiries and queries by email, phone, live chat and social media platforms.The above list some of the main responsibilities of my current role. Show less

  • Customer Service Manager

    Aug 2022 - now

  • Team Lead

    May 2018 - now

  • Customer Service Manager

    May 2018 - now