Devin Milroy

Experience

• 

  The Balancing Act at Columbia Golf & Country Club

  Apr 2013 - Dec 2016

  Wait and Floor Staff
• 

  Kohl's Department Stores

  Sept 2015 - Feb 2017

  Associate
• 

  TGI Fridays

  May 2017 - Nov 2018

  • Server

    Jul 2018 - Nov 2018

  • Server

    May 2017 - Jul 2018
• 

  Apple

  Nov 2018 - Jan 2019

  Product Specialist (Seasonal)

  • Consulted with over 100 consumers daily to determine appropriate products for their needs.• Aided in establishing a strong customer loyalty base for a Manhattan flagship location.• Demonstrated products and notable software solutions live.

• 

  Human Rights Watch

  Apr 2019 - Oct 2021

  Developed and managed the implementation of new IT policies and procedures, resulting in a 25% increase in compliance and a more secure corporate network.As the author of the company's monthly IT newsletter, consistently provided relevant and engaging updates to over 600 employees, improving overall communication and transparency within the IT department.Facilitated shipments of more than 300 devices globally, including to C-suite team members, to support the transition to remote work. Show less

  • Senior IT Associate

    Oct 2020 - Oct 2021

  • IT Associate

    Apr 2019 - Oct 2020
• 

  Dandy

  Oct 2021 - now

  Led a team of IT specialists and engineers to provide excellent technical support to Dandy employees.Managed projects within the larger business initiative and delegated work effectively.Developed and tracked team metrics, such as quarterly objectives and key performance indicators.Managed the company's workspace platforms for customers and employees, including Google Workspace, Office 365, Microsoft Intune, and Slack.Automated all onboarding and offboarding responsibilities, freeing up more than 12 hrs. per week for the team.Developed a company-wide knowledge base and introductory IT courses for new employees, resulting in a 25% reduction in onboarding time, increasing team productivity. Show less

  • IT Manager

    Nov 2022 - now

  • IT Specialist

    Oct 2021 - Nov 2022