Gabriel O. Flores-Torres, MBA, CAPM, PSM1

Experience

• 

  Humana

  Jun 2009 - Jul 2021

  • Prepared and analyzed financial reports for large accounts, providing strategic support to clients on rate computations and economic activity.• Liaised with actuarial and underwriting departments to resolve technical challenges and streamline processes.• Conducted comprehensive risk evaluations to support complex financial assignments.• Developed expense strategies and created detailed financial analysis reports to support client decision-making.• Managed the end-to-end process of responding to RFPs for health insurance plans for medium and large-sized businesses. Show less

  • Senior Financial Underwriter

    Jun 2019 - Jul 2021

  • Underwriting Consultant

    Jun 2012 - Jun 2019

  • Underwriting Analyst

    Jun 2009 - Jun 2012
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  IDEAnovations LLC

  Jul 2021 - Dec 2024

  IT Project Manager / Business Analyst

  • Led the analysis of complex business challenges to identify optimization opportunities for systems and processes.• Conducted in-depth stakeholder interviews and facilitated design work sessions, bridging the gap between technical and non-technical teams.• Monitored key performance metrics, identified variances, and recommended actionable strategies to drive improvements.• Spearheaded administrative project enhancements, improving execution efficiency and streamlining processes.• Managed multiple IT projects in a hybrid-Agile environment, ensuring the successful delivery of technical solutions.• Fostered strategic relationships with vendors, negotiating contracts and establishing clear vendor standards.• Documented and tracked project scope, deliverables, goals, risks, blockers, and resource estimates.• Led project evaluations to assess outcomes and identify areas for future improvements.• Delegated and coordinated tasks across multiple simultaneous projects, demonstrating strong leadership and organizational skills.• Led the preparation and submission of the RFP for a capital project, ensuring compliance with client requirements and specifications.• Coordinated with cross-functional teams to gather technical, financial, and operational data to support the RFP. Show less

• 

  Majesco

  Dec 2024 - now

  Senior Business Analyst

  • Collaborate with teams to identify, document, and evaluate system requirements and client solutions.• Create and maintain business requirements, process flows, use cases, and design documents.• Develop and update Software Requirements Specification (SRS) and client documentation.• Support test case creation, validation, and QA activities.• Manage Jira backlog, size tickets, and ensure sprint-ready requirements.• Assess client issues and change requests.• Provide updates on status, risks, and scope to the Project Manager.• Contribute to project estimates, product enhancements, and change requests.• Lead client knowledge transfer, training, and system demos.• Ensure applications align with client needs and industry standards.• Participate in projects to address client business needs and issues. Show less