Angela Nguyen

Experience

• 

  Tho Dia Toronto

  Sept 2018 - Jan 2019

  Marketing Specialist

  • Developed a thorough understanding of direct mail/email best practices by planning and executing 20 weekly email automation to 12 customized lists to inform business updates and encourage client action through Constant Contact • Cultivated digital growth by 900% increase in awareness while engagement raised by 625% within the first 6 months by creating, revising, coordinating more than 100 creatives using Canva, Photoshop, Illustrator, Premier• Initiated 2 lead generation campaigns to tactically enhance sales by an average of 5% for 2 student orientations using analytics from WordPress, Hootsuite, Buffer with a budget of $3000 for the website, Facebook, and Instagram• Increased web traffic and conversion rate by over 20% with a 4-month digital marketing strategy for rebranding through social media, digital space, partnership promotion using Google Ads, Google Analytics, SEO and SEM Voir moins

• 

  JAM Direct Inc.

  Jan 2021 - Jan 2022

  Account Manager

  • Deployed 10+ simultaneous monthly email marketing projects by collaborating with 30+ internal/external stakeholders to increase sales by 20% over 8 months with 100% client satisfaction • Conducted daily quality control in websites, design and content for 20+ bilingual documents to ensure 100% alignment with brand/regulatory policies and procedures in HTML, Adobe Acrobat and InDesign

• 

  Richards-Wilcox Canada

  Jan 2021 - Jan 2021

  Marketing Coordinator

  • Navigated 200% daily throughput for marketing content quality assurance to ensure 100% accuracy while maintaining 100% quality scores and 100% client experience with constant attention to details • Managed 30+ Excel/PowerPoint result reports to highlight customized insights and recommendations for 10+ internal/external stakeholders by auditing and analyzing 90+ PivotTables with 20,000+ entries

• 

  RBC

  Mar 2023 - now

  • Examined 50+ stakeholders' data/insights to create 3 Excel analysis heatmaps summarizing 20 functions' status to save 70% review time and drive 3 VP's decisions for 1 enterprise change initiative• Revamped and mapped 79 internal risk taxonomies with 61 regulatory references within 3 days to create global taxonomy guidance for 20 banking functions using 50+ internal and external research• Initiated a 3-month change management plan to save 50% time on SharePoint collaboration and material management for 10 employees• Won 2nd place out of 17 teams by collaborating with 5 associates to implement design thinking and creative solutions for the RBC Social Innovation Challenge Voir moins • Collaborated and communicated through emails with 10+ branch managers daily to resolve 5,000+ B2C/B2B financial problems for 1,000+ clients over 6 months in Personal and Commercial Banking• Improved national team performance by 60%+ by training 3 new hires and supervised 20 new employees to execute 5 projects solving 80% of backlogged files• Led 10 associates to improve engagement rate for 100 attendance by 20%+ with 15 weekly blogs and 3 townhall events over 4 months• Accomplished Associate of the Month out of 100 associates voted by 150+ colleagues for showing leadership, team player and top performer (130% overperformance) Voir moins

  • Project Management Associate, WMT

    Jan 2024 - now

  • Associate, Strategy & Transformation (Operational Risk) - Career Launch Rotational Program

    Jan 2023 - Jan 2024

  • Philanthropy Associate, Plan International Canada - Career Launch Rotational Program

    Sept 2023 - Nov 2023

  • Commercial Service Advisor (CSA) - Career Launch Rotational Program

    Mar 2023 - Jan 2023