Kushagra Kumar

Experience

• 

  Paramount Global Services

  Jun 2013 - Jul 2013

  Project Trainee

  The internship provided an exhaustive knowledge of communication cable being manufactured in India along with best practices being followed for their laying.

• 

  Bharat Heavy Electricals Limited

  Jun 2014 - Jul 2014

  Summer Trainee

  BHEL provided us training on CNC Module to witness automation brought by CNC machines and detailed analysis of efficiency increment along with cost reductionat PAN India level.

• 

  Tata Communications

  Nov 2015 - May 2022

  (Payroll - Lobo Staffing Solutions Private Limited )• Churn Mitigation using cross sell or upsell during renewals • Managed top accounts of the region e.g. Concentrix, Punjab National Bank, Jubilant Group, Hero Group , LG , Oravel approx 40 crores .• Nurturing and retaining the customer, VoC analysis, Reference Programs and Service reviews • Customer / Contract Onboarding with Revenue enhancement• Driving adoption and consumption of usage based Services• Responsible for ensuring organization meets all of its Service Obligations to allocated Customers ensuring retention, profitable growth and customer satisfaction (NPS)• Responsible for complete Customer Lifecycle experience in these accounts across Enterprise Data and Unified Communication & Collaboration Services along with the Strategic Account Manager Show less (Payroll - Prompt Personnel Private Limited )• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.• Drove operational improvements, Managed quality assurance program, including on-site evaluations, internal audits and customer surveys which resulted in savings and improved profit margins.• Undertook criticalities of Project delivery management to serve fixed timelines.• Periodic updates to senior management and customer for all critical cases • Migration provided on-hand knowledge of Router, switch, mux commands for proper monitoring of the network and resolving critical issues related to it. Show less

  • Senior Sales Executive

    Aug 2021 - May 2022

  • Service Manager

    Apr 2018 - Aug 2021

  • Project Manager

    Jul 2016 - Mar 2018

  • Network Engineer

    Nov 2015 - Jul 2016
• 

  Bharti Airtel

  May 2022 - May 2023

  Assistant Manager

  - Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.-Managing Sim based high transaction accounts like Paytm , International accounts like Concentrix ,Government accounts like Railtel , NTPC along with other 20 major all India Enterprise accounts worth 2.9 Billion-Churn Mitigation using cross sell or upsell during renewals.-Service Adoption & revenue enhancement along with Customer / Contract Onboarding . Regularservice reviews with senior management Show less

• 

  Tata Communications

  Jun 2023 - now

  Manager