Karin Santon

Experience

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  Sole Amour

  Oct 2015 - May 2019

  Point of Sale Associate

  In my experience as a sale associate, I have learned to successfully assist customers with product selection as well as understanding how to satisfy customers needs efficiently and effectively. Furthermore, I have learned to cross-sell and promote additional products, services and making updates to the stores' website. As a sale associate I have experience in managing various financial transactions and inventory by operating Point of Sales system (QuickBooks) accurately and efficiently.

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  Bridgewater State University

  Feb 2017 - Apr 2020

  Operations Assistant at University Events

  As a operations assistant, I have learned to work independently and how to be a productive team member to perform tasks with careful attention to detail and accuracy. Additionally, I have the ability to promote staff development by coaching new members and facilitating professional growth opportunities. This job has helped me to manage my time adequately to ensure all duties are carried out promptly on schedule. As an operation assistant I provide customer service through resolution of problems per email using Meeting Matrix by New Market Technologies, and Virtual EMS Systems. I have become knowledgeable in providing customer service through the resolution of problems and maintaining strong organizational skills. Show less

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  Office of the Comptroller of the Commonwealth of Massachusetts

  May 2019 - May 2023

  • Prioritized ad-hoc or unplanned projects using modeling and system tools such as HR/CMS, Access Queries, and Excel• Served as a liaison between the Department of Family Medical Leave and the Non-Executive departments of Massachusetts• Led employee vacation policy design “use-it-or-lose-it” in cross-collaboration with ITD and HRD• Provided critical support on HR projects including research, testing, troubleshooting, and post-release analysis • Gathered and analyzed business requirements and regulations for Massachusetts Bay Transportation Authority to ensure successful project implementation with an agile mindset Show less • Created a faculty payroll calendar by gathering data from higher education to ensure semester schedules align with payroll• Designed an internal mentorship program to improve communications among teams within the Comptroller’s office • Supported quality assurance by maintaining defensive queries and notifying departments of potential errors• Navigated and look up data through Massachusetts Management Accounting and Reporting System / Labor Cost Management (MMARS/LCM) and Human Resources Compensation Management System (HRCMS)• Reviewed and reconcile multiple spreadsheets including Interdepartmental Service Agreement (ISA) forms• Cleaned up data and reach out to various state departments about Paid Family Medical Leave (PFML) Program• Assisted in clarifying rejected and insufficient payroll holds by contacting personnel through email and calls Show less

  • Program Coordinator II

    Jul 2022 - May 2023

  • Program Coordinator I

    Sept 2020 - Aug 2022

  • Statewide Payroll Intern

    May 2019 - Sept 2020
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  Saint-Gobain Research North America

  Jun 2023 - now

  Human Resources Analyst / HRIS Specialist