John Wyatt

Experience

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  PepsiCo

  Mar 1987 - Mar 1996

  Data Entry Specialist

  Pepsi-Cola Bottlers of Methuen, Methuen, MA

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  EDP Environmental

  Mar 1996 - Mar 1997

  Office Mgr

  Abatement Supervisor, Bids and Contracts, managed construction crews, customer liaison, all bookkeeping functions for a small environmental remediation company. Payroll, Taxes, Workers Comp audits, medical record upkeep, and quote creation.

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  Nortel Networks

  Mar 1999 - Nov 2010

  Program Manager

  Reverse Logistics Program Manager Dec. 2006 – Dec. 2010• Redesigned reverse logistics process• Established on time returns from 63% to reach greatly improved 97%• Reduced annual write-offs from >$3M to <$500K• Redesigned the process in Clarify and Dispatch One, SharePoint and MiniTab o resulting in improved inventory control process through system enhancements and data reporting• Member of the Avaya acquisition team managing outsource transition training • Point of contact for external and internal teamsCall Center Supervisor Mar. 1999 - Dec. 2006• Monitored and controlled creation and delivery of 10,000+ RMAs annually• Met on-time delivery goals of 98% against SLAs• Resolved escalations• Provided root cause analysis on all missed calls• Member of the Avaya acquisition team managing outsource transition training • Uncovered 2 fraud rings • Verified entitlement and processed all DOAM (Dead On Arrival Manufacturing) and product defect requests• Managed Global Software delivery to meet customer reguests• Performed database user acceptance testing• Processed contract renewals and validated data to ensure proper customer entitlement Show less

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  Avaya

  Dec 2010 - Jun 2012

  Material Planner

  Material Planner, support of customer contracts and new sales through the supply chain• Planned material requirements meeting SLAs on service contracts across Canada• Managed $2.3M in material across 51 TPM locations• Achieved 98% on time delivery of parts

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  Student, Contractor and CEO

  Jul 2012 - Sept 2013

  Self Employed

  • Attended Master Certification Program Oct 2012 – Feb, 2013 • Achieved certifications in Lean, Six Sigma Green Belt and Black Belt, PMP and APICS Supply Chain Management• Designed additions and project managed home building jobs - Dapper Construction• Redesigned shop layout to enhance productivity and efficiency – North Road Guitars• Launched Joda Guitars, developed business plan and process documentation

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  OnProcess Technology

  Sept 2013 - Apr 2016

  Logistics Services Specialist

  Multi-role position; Inventory Control, Logistics Coordinator, Customer Logistics • Point of contact for internal and external customers• Developed and implemented a new Call Center program o Created training documents and certification testso Delivered team trainingo Top-tier support and customer escalation point• Migrated all transaction data from TPM (third party maintainer) to another o 100% Process improvemento 3600 discrepancies to zero over one month o Consistent improvement maintained (problem solved) on all transactions processed within 24 hours with zero discrepancies.• Ciena recognized this team for outstanding results. • OnProcess named one of the top 5 telecommunications companies in the country Show less