Prasad Rathod

Experience

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  EClerx

  Aug 2021 - May 2022

  Customer Service Analyst

  Displayed exceptional customer retention skills, going above and beyond to address customer concerns and maintain their loyalty, Achieved proficiency in all Key Performance Indicators (KPIs), consistently meeting or exceeding process expectations. Satisfaction, consistently adhered to high-quality standards and Service Level Agreements (SLAs), ensuring efficient and timely resolution of customer problems.

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  Tech Mahindra

  Jul 2022 - Sept 2023

  Ethernet Service Booking Process- Managed customer orders by verifying order numbers and details for Ethernet service provisioning.- Reviewed the survey diary to identify service availability from field technicians.- Analyzed surveyor schedules to allocate appropriate survey dates based on geographical factors and technician availability BT Telecommunication (Broadband, Mobile, Now TV, PSTN, IP Voice, Vision)services, including Broadband, Mobile, Now TV, PSTN, IP Voice, and Vision, successfully resolved data integrity issues on customers' accounts in the backend process, ensuring accuracy and reliability,

  • Ethernet support associate

    Jul 2023 - Sept 2023

  • Customer Support Associate

    Jul 2022 - Aug 2023
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  Sungard Availability Services

  Oct 2023 - Apr 2024

  Customer Success Manager

  I am responsible for building strong relationships with customers, and ensuring their satisfaction with a product or Cloud service. I will engage with clients to identify opportunities for growth and provide support to resolve issues, ultimately driving customer retention and success.

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  11:11 Systems

  Apr 2024 - now

  Customer Success Manager

  I am responsible for building strong relationships with customers, and ensuring their satisfaction with a product or Cloud service. I will engage with clients to identify opportunities for growth and provide support to resolve issues, ultimately driving customer retention and success.About 11:11 ( 11:11 Systems offers the most advanced networking and infrastructure solutions available today, providing our customers with a single platform to deliver cloud, connectivity and security. )