Stuart Whitten

Experience

• 

  HP

  Apr 2008 - Dec 2015

  Overseeing all aspects of a Service Desk with over 100 members of staff supporting a key public sector client Responsible for the day to day operations and overall people management of a team who fulfil catalogue based customer change requests for a key public-sector client. In addition, working with key stakeholders responsible for developing and implementing strategies in order to continuously improve the service that we deliver and the skills of the team.

  • Information Technology Service Desk Manager

    Dec 2012 - Dec 2015

  • Service Desk Operations Manager

    Apr 2008 - Nov 2012
• 

  Hewlett Packard Enterprise

  May 2014 - Mar 2017

  Capability Manager

  Responsible for the delivery of circa 200 staff across multiple accounts delivering front line customer service and IT support to key public-sector clients. Ongoing responsibility for continuous improvement within the service delivered by these staff.

• 

  DXC Technology

  Apr 2017 - now

  Working as part of the account leadership team to support service delivery to a key private sector client. Responsible for the delivery of circa 200 staff across multiple accounts delivering front line customer service and IT support to key public-sector clients. Ongoing responsibility for continuous improvement within the service delivered by these staff.

  • Account Delivery Lead

    Oct 2023 - now

  • Capability Manager

    Apr 2017 - Sept 2023