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Bhushan S.

Bhushan S.

Computer Programmer

Followers of Bhushan S.735 followers
location of Bhushan S.Hyderabad, Telangana, India

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  • Timeline

  • About me

    Founder | SkyViz Labs | Transforming CX through AI-Powered Unified Interactions

  • Education

    • University of Wollongong

      -
      Master's Degree Computer Science & Engineering

      Master's in Computer Science & Engineering (Software Engineering)

    • Osmania University

      -
      Bachelor's Degree Computer Science & Engineering

      Bachelor's in Computer Science Engineering

    • National Institute of Information Technology

      1991 - 1993
      P.G Diploma Computer Applications

      Post Graduate Diploma in Programming & Computer Applications

  • Experience

    • Administrative Staff College of India (ASCI)

      Jan 1994 - Dec 1994
      Computer Programmer

    • InfoComp

      Aug 1995 - Oct 1995
      Software Engineer

    • Professional Services Development

      Jan 1996 - Jul 1996
      Software Engineer

      Analysis, Design & Development

    • Bon-Accord Software Services

      Jan 1997 - Jan 1999
      Software Engineer

      Analysis, Design & Development

    • JBSoft Systems

      Jan 1999 - Jan 2003
      Architect/Technical Consultant

      Consulting - Architect & Tech-lead for Information Systems Group, at Prudential Securities.Consulting - Diversified (now Transamerica) Customized Retirement Tech Solutions.

    • Virtusa

      Nov 2003 - Mar 2004
      Technical Lead

      • Led the design and development of speech based product that provides reusable framework components to build speech applications in RAD mode.

    • Concentrix

      Apr 2004 - Aug 2022

      Director, Software Development, CXTISuccessfully led product development and strategy that aligns with the business and customers' overall strategy in building cloud-based products and solutions in CPaaS/CCaaS space. Spearheaded several AWS initiatives by ideating, designing, and building POCs, and MVPs deployed in the cloud using the DevSecOps approach. Helped org in achieving key AWS competencies, AWS Consulting Partner, and AWS Service Delivery Partner status.Worked closely with customers, sales, executive leadership team, product managers, architects, professional services & engineering teams to ensure that they have what they needed to be successfulLed efforts in building Omni-channel, NLU/NLP, BOTS, Messaging, and AI/ML-based products/solutions using IaaS, IaC, CPaaS using AWS cloud, and DevSecOps/Agile process across various verticals such as Contact Centers, IVR, Telecommunications, Banking & Finance, Fintech, Healthcare, Retail, and Technology services. Tech Stack: AWS Services, DevSecOps, Agile, CI/CD, Security, Github/SVN, AI/ML, NLU/NLP, Java/C++, Python, NodeJS, JavaScript, ReactJS, MVC Frameworks, Apache Tomcat, CRMs, RDBMS, NoSQL, Shell Scripting, JIRA, PM Tools Show less • Play a strategic role in the technical roadmap definition of products, Define technical strategies and objectives for the product portfolio collaborating with architects, product management and other teams• Leads and manages the execution of various products development, quality assurance, process improvements as technology leader help contribute towards and protect annual revenues. • Led large team comprising of managers, architects, technical leads and software engineers. Responsible for team's goal setting, performance measurement, and hiring/ firing decisions (direct reporting lines)• Proven experience in building high-performance teams and scalable best-practices in an engineering organization • Served as a technical expert representative across teams, clients, and other CIT stakeholders. • Delivered alternative technical solutions to meet client requirements as and when needed.• Defined, communicated and enforced processes, automation wherever needed and coding standards. • Proactively tracked and identified new opportunities to improve our strategies that helped reduce CAPEX• Consistently delivered high-quality services to our clients. Show less

      • Director, Software Development, CXTI

        Mar 2020 - Aug 2022

      • Associate Director, Software Development, Customer Interaction Technology

        Apr 2004 - Feb 2020

    • Startek

      Aug 2022 - Sept 2023
      Vice President Information Technology (Global Head, Apps & Development)

      As Global Head for Apps & Dev teams, Responsible for various IT projects & products, managing large global teams, managing budgets, and building global technology dev center of excellence aligned with our key business and financial objectives, while ensuring security and compliance across all programs.Following are some key initiatives & cost-saving measures taken to enhance productivity, and modernize existing processes and technology.- Build Development CoE, DevSecOps, FinOps Process- Unified Data Strategy - Enhance CX & Agent Productivity- Delivery & Operation Excellence through digital transformation and automation - Various integrations pertaining to CRMs, ACDs, WFM, ERPs such as Infor/Lawson, SAP S4 Hana, Oracle HCM applications Show less

    • SkyViz Labs

      Oct 2023 - now
      Founder

      Develop Cloud-based Products & Services powered by AI

  • Licenses & Certifications