Ashirvad .

Experience

• 

  JIET Group of Institutions Jodhpur

  Jun 2012 - May 2015

  Administrative Services Officer

  • Provided support for administrative and academic excellence, to bring out the best result for the welfare of the organization• Owned audit and Coordinated core departments for getting NABH accreditation• Designed & monitored the documentation for various academic and non-academic policies• Provided support to getting Centre of Excellence of IBM & Infosys• Designed & monitored the documentation for various policies for the institutions

• 

  Jodhpur Health Care Pvt Ltd

  Apr 2017 - Jun 2018

  • Provide support for process claims - corporate and retail policies in addition to providing cashless facilities as an outsourcing entity of an insurance company• To oversees the general functioning of an insurance/sponsors facility along with all day to day operational and Non-Clinical activities• Handle and support claims of customers/sponsors by providing relevant documentation, support in case of any dispute• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency • Helped with planning schedules and delegating assignments to meet coverage and service demands• Collecting Data: To design & monitor the documentation for daily work progress and collect significant data to improve upon• Owning departmental audit and responsible for resolution and for process adherence of all relevant work Show less • Initiated plans to improve customer relations, quality standards and service efficiency• Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism• Facilitated change management activities for department and staff of individuals• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands• Designed modern employee recognition program which boosted productivity and improved morale• Preserving Facility Integrity: To ensure patient satisfaction, cultivates an efficient and safe environment by providing time bound solutions to problems Show less

  • Assistant Manager - TPA Insurance

    Nov 2017 - Jun 2018

  • Duty Manager

    Apr 2017 - Nov 2017
• 

  Bajaj Markets

  Jul 2018 - Apr 2024

  • Conceptualized, deployed enhanced products based on Business Requirement• Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements• Defined and analyzed metrics to measure product performance• Developed product documentation to communicate and align key components of upcoming features and products to internal teams• Compiled product, market and customer data to forecast accurate sales and profit projections• Worked with marketing teams to create, deploy and optimize effective campaigns for various products and business• Managed Product benchmarking, product demonstrations and Customer VOC for performance evaluation• Prepared training materials and various tolls; conducted trainings for new product releases• Documented business reports/MIS for tracking product performance against AOP targets Show less • Reviewed User Story and product specifications for Health Insurance, Motor Insurance, Life Insurance & Travel Insurance• Drafted test scenarios basis user story / specifications / BRE / feedback from principal • Participated in the user acceptance testing (QA or/ and UAT environment) and successfully launched the First insurance products at Finserv Markets.• Drafted dashboard required from Policy Servicing for the Insurance customers• Used JasperReports tools for reporting of lead generation Vs Business • Used JIRA tools for bug reporting & resolutions • Provided feedback to the product team basis the gaps identified in the process vs development requirement vs developed product Show less

  • Senior Manager_ Platform Management and Delivery,InsurTech

    Jul 2022 - Apr 2024

  • Manager_Insurance PMO

    Sept 2020 - Aug 2022

  • Manager_Insurance Business

    Feb 2020 - Sept 2020

  • Deputy Manager_Insurance Business

    Jul 2018 - Jan 2020
• 

  Bajaj Technology Services

  May 2024 - now

  Senior Product Manager