Abdullah Mamun

Experience

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  McDonald's

  Mar 2010 - Apr 2011

  Crew Member
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  EAT.

  Apr 2011 - Apr 2012

  Trainer
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  Pret A Manger

  Mar 2012 - Nov 2014

  Shift Runner

  - Successfully led a shift, ensuring excellent service were provided at all times. - Delegation of duties to staff members and ensure all objectives were met. - Professionally dealt with many complex customer issues and always a win win solutions. - Matained coffee machines in the shop and always ensures all service area were kept clean and followed by food safety policy. - Troubleshooting any IT related issues arouse in the shop.

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  Five Guys Enterprises

  Nov 2014 - Jun 2015

  Assistant Manager

  - Heavily involved in recruitment, training, coaching and monitoring to deliver an exceptional service to our guest.- Reviewed monthly P&L accounts and made changes accordingly. - Made sure team happiness and customer satisfaction are always there. - Successfully managed team of 25 with £110k weekly sales by driving the sales and maintained a high standard and quality food. - Managed weekly payroll and stuff scheduling. - Dealt with all HR related issues, team sickness and grievance and team performance. - Professional dealt with customer complaints in a calm and polite manner. Show less

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  Leon Restaurants

  Jun 2015 - Aug 2017

  Assistant Manager

  - Submitting weekly payroll, checking and Inputting invoices, email supply return and quickly responding to queries related to invoices.- Saved 2% on labour by adjusting weekly schedule against sales and maximized weekly sales by 20% by driving the highest GP items. - Analyzing monthly P&L account and making changes for the month ahead. - Managing weekly stock takes and keeping the GAP below 4% by controlling on the recorded waste. - Daily banking, cash and stock reconciliation.- Making sure H&S at work and Food safety policy are followed at all times.- Recruiting the best team, providing them the best training, coaching and monitoring them towards success. Show less

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  Tortilla Mexican Grill

  Sept 2017 - Jun 2018

  General Manager

  -Worked as a GM in a brand new store based in east London area. -Managed team of 16 with £15k sales.-Provided training and coaching to help them to achieve their targets.-Trained team to be the trainer level to management level. -Helped store to achieve great score on company's quarterly visits, food quality checks and mystery shopper visits as well as contributed positive results on monthly P&L.

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  Tossed

  Oct 2018 - Dec 2019

  General Manager

  - Managing one of the best audit stores in the company where sales are over half million a year. - Hiring, training, and coaching team to be their best to create magic in store. - Finding potential within team and developing them to be the next leader.- Delivering positive margin P&L, keeping GAP under 4% as well as labor in line. - Maintaining and keeping the high standards of food safety at work at all times to deliver the very best quality food to our guests.- Taking guests feedback positively to improve our service and learn from it. - Creating lively, fun and enjoyable workplace by working together as a team. Show less

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  GAIL's Bakery

  Jan 2020 - Aug 2020

  General Manager
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  Self-employed

  Aug 2020 - Jun 2023

  Manager
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  Fast Freight Forward Limited

  Jun 2023 - now

  Branch Operations Manager