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Martin Tarr

Martin Tarr

Major Incident Manager

Followers of Martin Tarr574 followers
location of Martin TarrGreater Edinburgh Area

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  • Timeline

  • About me

    Cross Functional Services Lead at Aberdeen, leading the Incident, Problem and Change Management functions.

  • Education

    • Capgemini

      2017 - 2018
      SVQ Level 4 Cyber Security

      Activities and Societies: Introduction, training and managing cyber security technical services.

    • The Open University

      2014 -
      Bachelor’s Degree (PT) Computing and IT BSc Honours

      Networking, software engineering, Linux administration, web technologies, Java and Javascript coding.

    • University of the Highlands and Islands

      1998 - 2001
      HND Music Performance Music Performance, General HND

      Multi instrumental and session musician training, in-depth industry/business education, theory, self-employment requirements, performance, studio practices and case studies. Performed as part of a Brazilian Samba Band touring Europe and playing Glastonbury to packed crowds.

  • Experience

    • Capgemini

      Sept 2010 - Apr 2019
      Major Incident Manager

      As a Major Incident Manager on busy clients, I was involved in all aspects of the Service Operations lifecycle. I led a team of MIMs for a number of years, tailoring our service to a consistent, thorough, world class Incident Management delivery model. I am ITIL expert certified.

    • Aberdeen

      Apr 2019 - now

      I own the Major Incident, Problem and Change Management functions for abrdn, managing both internal and outsourced teams.

      • Cross Functional Services Lead at abrdn

        Sept 2021 - now

      • Major Incident Manager

        Apr 2019 - Sept 2021

  • Licenses & Certifications

    • Operational Support and Analysis

      ITIL Certified
      Sept 2016

    • Service Operation - Lifecycle Module - Intermediate Level

      ITIL Certified
      Jun 2014

    • ITIL v4 Managing Professional

      AXELOS Global Best Practice
      Jan 2022

    • PRINCE2 Agile® Foundation & Practitioner

      PeopleCert
      Nov 2023

    • ITIL Expert Managing Across the Lifecycle (ITIL-MALC)

      AXELOS Global Best Practice
      Jan 2018

    • ITIL Foundation

      ITIL Certified
      Aug 2013

    • Release, Control and Validation - Capability Module - Intermediate Level

      ITIL Certified
      Jul 2014

    • Service Offerings and Agreements

      ITIL Certified
      Oct 2017