Ryan Prince

Building Supervisor

106 followers

Milan, Michigan, United States

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Timeline
About me
Process Lead, Client Support/Cloud Operations
Education
- Eastern Michigan University
  2001 - 2006
  Bachelor of Business Administration - BBA BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
Experience
- Eastern Michigan Univers
  Sept 2003 - Dec 2006
  Building Supervisor
- Thomson Reuters
  Jul 2007 - Dec 2012
  Facilities & Operations Assistant
- Truven Health Analytics
  Dec 2012 - Feb 2019
  Provide solutions to customer requests related to questions and problems as well as any anticipated issues related to the installation and use Truven's software products. Additionally, collaborate with colleagues to produce documentation updates as well as new documentation for customers and colleagues. Communicate accurate and timely information to the customer to meet or exceed expectations and Service Level Agreements (SLAs). Influence the content and quality of supported components and documentation. Show less
  - Technical Lead
    Nov 2014 - Feb 2019
  - Product Support Consultant
    Dec 2012 - Nov 2014
- IBM
  Feb 2019 - Jul 2022
  Process Lead/Service Planner
- Merative
  Jul 2022 - now
  Process Lead, Client Support/Cloud Operations
Licenses & Certifications
- IBM Blockchain Essentials
  IBM
  Jun 2018
- Foundations of Diversity, Equity, Inclusion, and Belonging
  LinkedIn
  Sept 2024
  View certificate
- Big Data Foundations - Level 1
  IBM
  Sept 2018
- IBM Cloud Private Infrastructure and Architecture
  IBM
  Dec 2018
- Watson and Cloud Foundations
  IBM
  Mar 2020
- IBM Cloud Kubernetes Service
  IBM
  Mar 2020