Ryan Prince

Ryan Prince

Building Supervisor

Followers of Ryan Prince106 followers
location of Ryan PrinceMilan, Michigan, United States

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  • Timeline

  • About me

    Process Lead, Client Support/Cloud Operations

  • Education

    • Eastern Michigan University

      2001 - 2006
      Bachelor of Business Administration - BBA BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
  • Experience

    • Eastern Michigan Univers

      Sept 2003 - Dec 2006
      Building Supervisor
    • Thomson Reuters

      Jul 2007 - Dec 2012
      Facilities & Operations Assistant
    • Truven Health Analytics

      Dec 2012 - Feb 2019

      Provide solutions to customer requests related to questions and problems as well as any anticipated issues related to the installation and use Truven's software products. Additionally, collaborate with colleagues to produce documentation updates as well as new documentation for customers and colleagues. Communicate accurate and timely information to the customer to meet or exceed expectations and Service Level Agreements (SLAs). Influence the content and quality of supported components and documentation. Show less

      • Technical Lead

        Nov 2014 - Feb 2019
      • Product Support Consultant

        Dec 2012 - Nov 2014
    • IBM

      Feb 2019 - Jul 2022
      Process Lead/Service Planner
    • Merative

      Jul 2022 - now
      Process Lead, Client Support/Cloud Operations
  • Licenses & Certifications

    • IBM Blockchain Essentials

      IBM
      Jun 2018
    • Foundations of Diversity, Equity, Inclusion, and Belonging

      LinkedIn
      Sept 2024
      View certificate certificate
    • Big Data Foundations - Level 1

      IBM
      Sept 2018
    • IBM Cloud Private Infrastructure and Architecture

      IBM
      Dec 2018
    • Watson and Cloud Foundations

      IBM
      Mar 2020
    • IBM Cloud Kubernetes Service

      IBM
      Mar 2020