Stephen Melchiore

Experience

• 

  Mobil Chemical Company

  Jun 1997 - Sept 1998

  Auditor North East Territory

  A petroleum-based business which generated over $81.5 billion in revenue in 1998. Mobil Oil focused on products that drove modern transportation, powered cities, lubricated industry and provided petrochemical building blocks that lead to thousands of consumer goods. They also built and operated their own C-Store “On the Run” locations which were developed as their own flagship convenience store brand.

• 

  ICT GROUP INC.

  Sept 1998 - Feb 2010

  Assistant Director

  ICT Group Inc. provided outsourced customer management and business process outsourcing (BPO) solutions worldwide. Offered customer care/retention, cross-selling/upselling, technical support, data entry/management, voice analytics, and other back-office business processing services.

• 

  Sykes Enterprises Inc (Formerly ICT Group)

  Feb 2010 - Dec 2015

  Global Operations Client Services – Director

  A $1.2 billion provider of CRM/call center solutions to fortune 500 companies, specializing in customer service and inbound technical support, technical staffing, and CRM consulting. Sykes operated 80 contact centers across 24 countries in 17 languages, serving consumer, communications, financial services, and technology industries.

• 

  Convergys

  May 2016 - Mar 2017

  Director of Client Services

  Convergys Corporation is based in Cincinnati, Ohio selling customer management and information management products. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Convergys operated 150 locations across 33 countries in 58 languages.

• 

  Gateway Franchise Solutions

  Oct 2016 - now

  Director of Strategic Planning and Business Development

  A full-service franchise consulting and business development organization dedicated to helping others achieve their dreams of business ownership through franchising.Assisting candidates in identifying and exploring ideal franchise opportunities that meet each candidate’s professional and personal goals as well as helping them access the capital to own and operate that franchise. Working to help business owners who wish to take the next step and develop their successful business into a franchise.To learn more book a free consultation here:www.calendly.com/gatewayfranchisesolutions/15minwww.GatewayFranchiseSolutions.comPhone: 609-257-7606 Show less

• 

  HGS - Hinduja Global Solutions

  Jan 2017 - Jan 2018

  Director Client Services

  HGS provided a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services unifying customer engagement to platform-based, back-office services and digital marketing solutions. HGS expertise spanned the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operated on a global landscape with over 44,800 employees in 69 worldwide locations delivering localized solutions. HGS, part of the multi-billion-dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands. Show less

• 

  Gold Mountain Communications

  Jan 2019 - Jan 2020

  Director Of Business Development and Client Relations

  Gold Mountain Communications is a US-based live operator inbound/outbound call center and service agency helping leading national corporations outsource their customer service and sales calls. We provide superior quality in the areas of company policies and procedures, customer service, technology, human resources, ergonomics and public image.

• 

  ELEMENTS GLOBAL SERVICES

  Apr 2021 - Nov 2021

  Major Accounts - Strategy / Compliance (Consultant)

  Provided employment solutions in over 135 countries, providing HR, payroll, benefits, local compliance and visa mobility services. Direct Employer of Record model enabled companies to expand, onboard, manage and pay employees worldwide.