Amalia Saliakoura

Experience

• 

  Technical University of Crete

  Jul 2016 - Aug 2016

  Junior Researcher

  Intern Electrical Engineer in the laboratory of Digital Signal Processingand Imaging working on projects dealing with Biomedical Applications:-ECG Signal Processing, Denoising of ECG signals-Adjustment of a thorax model to human body (part included in the diploma thesis)under the supervision of professor Zervakis Michalis

• 

  The HEINEKEN Company

  Feb 2018 - Feb 2019

  OTC Administrator

  - Responsible for maintaining a ledger of accounts – collection of overdue accounts and minimizing financial risk for the Greek subsidiary of Heineken (Athenian Brewery).- Performing pre-due process by contacting customers over the phone or via email as well as sending out account statements to inform about potential outstanding balances.- Running dispute reports to facilitate root cause analysis between Team Leader/Operating Company (OpCo).- Providing copies of documentation (invoices, credit notes, account statements…) to customers and business unit contacts.- Managing the credit limit exceeded process and order release process in accordance with the credit policy.- Systems knowledge: SAP – CRM – Excel intermediate. Show less

• 

  Cisco

  Aug 2019 - Mar 2024

  Project Manager in Professional Services responsible of delivering Subscriptional and Transactional projects for different technologies (Routing&Switching,Data Center, Mobility,Wireless, Collaboration, Security, ACI, SD-WAN, SDA) using Agile and Waterfall methodologies.• Arranging and leading meetings with customers • Producing meeting minutes, set up and maintain project files, update plans, and set up timelines• Collect actual data and forecasts, maintain costs and budget• Contribute expertise in specialist tools and techniques Show less Professional Services, Service Provider (SP) Automation and Orchestration teamWorking in teams and delivering projects for service providers’ network:• Building CI/CD pipeline environments using Jenkins• Testing services developed for customer using test automation tools (Robot Framework) • Transfer knowledge internal and external by writing documentation for customer environment assets • Technical support and troubleshooting interacting with technical support team• Update tracking tools daily (Rally, Jira) and provide progress reports for operational and program teams• Support to ensure that project documentation is filed on relevant project folder in Central repository• Responsible for arranging calls with team from the side of customer, writing down the next steps and preparing the meeting minutes Show less

  • Project Manager

    Nov 2021 - Mar 2024

  • Consulting Engineer

    Apr 2019 - Dec 2021

  • Technical Consulting Engineer

    Aug 2019 - Dec 2019
• 

  OTE Group of Companies (HTO)

  Apr 2024 - now

  ICT Senior Service Delivery Manager