Kane Robinson

Experience

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  Checkpoint Systems

  Jun 2003 - Feb 2006

  Printer Operator

  Manufactured printing solutions using proprietary industrial printers (Meto and Kimbal), including barcode and Radio Frequency Identification (RFID) technologies, which allowed our customers to identify, track and manage people, products and assets.Using Adobe Photoshop to design and implement everyday labels.Assisted in fixing industrial label printers.Assisted IT management with various IT tasks.Assisted with re-wind work when needed.

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  SnapperNet

  Apr 2008 - Apr 2009

  Network Engineer

  Return Merchandise Authorization (RMA) technician, who would test and fix any returned purchases and assist customers with their resolutions.Continuous Sales and Technical support.Pre-configuration of products.New product evaluation and reporting.Assist warehouse supervisor to dispatch orders, as and when required.

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  Outersite Technologies Ltd

  May 2009 - Sept 2011

  Network Engineer

  Remote server and desktop support for SMB or retail clients.Router and firewall configurations, mainly using brands Draytek or Snapgear and a proprietary custom made Firewall device.Research and development / administration of in-house applications, like Groundworks and Citrix XenServer.Troubleshooting & analysis of servers, workstations and associated systems.Level 1 and 2 Helpdesk Support.Sales and technical consultancy towards customers.Proactively managing client requests and problems and implementing successful solutions.Sales, Invoicing and administration. Show less

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  Lexel Systems Limited

  Oct 2011 - Aug 2021

  Establishing a consistent roadmap and continuous revenue for Lexel Systems in the Taranaki Region.Build, up-sell and grow business relationships, outside the Auckland region, primarily in Taranaki.Work with these businesses on establishing strategic pathways for their technology to evolve and scale.Develop and lead projects on the back of these business relationships.Build and grow partner relationships, outside the Auckland region, implement and working collaboratively on delivering projects and providing solutions. Contribution towards the Companies goal: “Improve our clients future through technology, consulting, services and translating their success into a long-term, mutually rewarding relationship.”Exceeding monthly and yearly Key Performance Indicators.Participate in operational meetings and work collaboratively with the internal sales and technical teams to improve the operational service we provide to our clients.Work autonomously, and in a team, to make well informed decisions and client escalations.Produce Monthly Reports proactively high lighting possible issues that may arise.Leader among my peers in process control.Sales and technical consultancy.Proactively managing client requests and implementing successful solutions.Established support processes with the greater Lexel team.Established and trained clientele onsite to get the most out of Lexel Systems support structures.Product owner and responsible for looking after proactively monitoring 6600 nodes worldwide.Onsite and remote Project Management and implementation of solutions. Show less Contributed and assisted towards the successful project to hand Vector over to First Gas Ltd.Established and trained support processes onsite with newly established recruits, who started the day after the handover was completed.Technical Leadership and Guidance as a Team Leader to those who work onsite with me, and to fellow peers at Lexel.Established support process with the greater Lexel team, based in Auckland.Established and trained clientele onsite to get the most out of Lexel’s support structures.Managed a support ticket queue that maxed out at 197 on the back of the handover, before managing to get it under control, at 50 jobs between 3 Lexel employees.Worked with First Gas CIO on establishing strategic pathways for their technology to evolve and scale.Proactive monitoring of system performance onsite.Project Management and implementation of solutions onsite, and remote sites. Participate in operational First Gas meetings and work collaboratively with various teams to achieve successful outcomes. Show less Proactive monitoring of system performance, onsite or remote server and desktop support for SMB to large Enterprise clients.Participate in operational meetings and work collaboratively with the internal sales team to improve the operational service we provide to our clients.Work autonomously, and in a team, to make well informed decisions and client escalations.Produce Monthly Reports proactively high lighting possible issues that may arise.Kaseya / N-Able Monitoring, Implementation and Administration.Management of user accounts, permissions, email, anti-virus, anti-spam for clients.Milestone surveillance solution design, implementation and support.Switch, Router, Firewall and other network configurations.Leader amongst my peers in process control.Troubleshooting & analysis of servers, workstations and associated systems.Support of network and computing infrastructure.Provide technical support and delivery of IT Services to the Service Desk Analysts on a 24 by 7 basis.Sales and technical consultancy.Proactively managing client requests and implementing successful solutions. Show less

  • Information Technology And Services Consultant

    May 2017 - Aug 2021

  • Onsite Technical Team Leader - First Gas Ltd

    Apr 2016 - Apr 2017

  • Senior Engineer - Managed Services

    Oct 2012 - Apr 2016

  • Technical Analyst

    Oct 2011 - Oct 2012
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  Datacom

  Aug 2022 - now

  Working in the Cloud Professional Services team covering all of the New Zealand midland regions, based in New Plymouth, Taranaki.Designing and developing high quality business solutions and other projects in there area of domain expertise.Evaluating customer’s business needs with input to strategic planning of business systems and directions.Assuming accountability for defined assignments/projects often involving immediate action or short-term planning of human and other resources.Liaising with customers during preliminary installation and testing of developed software solutions or products.Planning and coordinating resources necessary to complete product implementation.Assisting with the preparation of sales proposals.Recognising and promptly advising management of potential problems and for potential follow-on business opportunities.Ensuring project briefs, responses, service estimates and other presales documentation are created reviewed and released in line with Datacom and client expectations.Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Builds productive internal/external working relationships. Normally receives general instructions on routine work, detailed instructions on new projects or assignments.Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reports all incidents, hazards or unsafe work practices as per Datacom policy. Show less Planning and coordinating resources across the midlands region necessary to complete product implementation. Drive excess of >75% utilization targets in the New Plymouth region, across my team members. Also, balancing excess workloads across my team and extended midlands region.One on one discussions with team members, encouraging and driving learning paths across my team members to achieve.Assisting with the preparation of sales proposals. Key part in the acquisition of additional business in the midlands region.Recognizing and promptly advising management of potential problems and for potential follow-on business opportunities.Ensuring project briefs, responses, service estimates and other presales documentation are created reviewed and released in line with Datacom and client expectations.Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Builds productive internal/external working relationships. Show less

  • Technical Consultant

    Aug 2021 - now

  • Regional Practice Lead

    Aug 2022 - Apr 2023