Manuel C.

Experience

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  Medicall Talento Humano

  Sept 2011 - Mar 2013

  Human Resources Professional

  · Responsible for diagnosing, evaluating, measuring the training and education needs of the administrative areas, ensuring that the designed materials respond to these needs, in addition to controlling, measuring and structuring the consolidated results of all human management coordination on a weekly and monthly basis. .o Using a tool in Microsoft Access, I simplified the consolidation, cleaning and presentation of the training board, saving up to 4 hours in the construction of the reports for the Human Talent Management.o I participated in the qualification project for the year 2012, advising the EPS Total Health Administrative Management from the training area. Show less

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  Keraty - Colsánitas

  Mar 2013 - Jan 2014

  Process Consultant

  · Responsible for developing all assigned projects maximizing results so that internal clients make rational and appropriate use of existing resources, achieving maximum efficiency and effectiveness, all this from change management, using new technologies and methods from an approach based on figures and data.o Design a method of strategic analysis based on the Porterian model and the concept of shared value, creating an own methodology for implementation in improvement projects and analysis of the environment.o I built a tool in Microsoft Excel that allowed optimizing the use and programming of ambulances for the correct assignment in the call center, improving availability from 60% to 82%.o I participated in the innovation project associated with the remodeling of offices based on the concept of user comfort and customer experience. Show less

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  OGA Sistemvac

  Mar 2014 - Jun 2015

  Project Manager Leader

  · Responsible for designing, planning, controlling and monitoring all metal-mechanic projects that are developed in the company, ensuring the control and forecast necessary to carry them out fully, as well as intervening and reporting any deviation in time, cost, scope and quality that may arise. to the board of directors for timely decision-making.o I built the project office (PMO) which allowed structuring projects with the guidelines of the Project Manager Institute (PMI) formalizing all the internal and external control methods of the budget, delivery times and scope of up to 14 projects at the same time.o I built a tool in Microsoft Excel that allowed me to control all 9 PMBok dimensions for the same project. Additionally, I was able to create a cash flow model for each project and integrated anticipating scenarios for early and late payments. Show less

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  Nueva EPS

  Jun 2015 - Jan 2019

  · Responsible for the cost area at the national level for the entire company, leading with the work team the monitoring, analyzing and generating all the necessary reports for the Operational Vice Presidency, Management and Technical Directorate, as well as all the national managers, precise information for the decision making and cost control.o I designed a tool in Microsoft Excel which, through statistical analysis of deviations, allowed the identification of abnormalities within the construction of costs in each of the medications, services and contracts managed between the IPS and the EPS.o Increased cost control from monthly to weekly reports, obtaining greater maneuverability for the different office managers at the national level to make timely decisions, anticipating possible risks in budget spending.o I participated in the implementation of the company's Total Alignment strategic model with scope in my work team, implementing the area KPIs and achieving the development and fulfillment of them during the implementation period with compliance values ​​above 85% of compliance. Show less Responsible and deputy leader of the Administrative Coordination of the Operations Management for the city of Bogotá and the different regions of the country in charge of monitoring the authorization process, evaluating the operational and administrative indicators through control panels, providing timely information to the directorates and vice-presidents , in addition to controlling and auditing the users of the tools assigned to each collaborator of the plant and all the administrative processes (overtime, incapacities, permits, among others).o I participated as a member of the telecommuting implementation committee for the entire company, achieving the transition of 20% of employees to work from home, improving the working environment conditions, an increase in productivity of 15% in employees and 4% of all the authorization center in Bogotá.o I audited the authorization center of the city of Cali identifying improvements associated with the best performance in the authorization process in more than 1:10 minutes with respect to the authorization center of the city of Bogotá for CTC (Scientific Technical Committee) processes.o Purged 30% of existing users in the authorizing tool at the company level for all areas, reducing the chances of fraud by 17% in the authorization of drugs and services not allowed, a task that arises on my own initiative. Show less

  • National Control Coordinator

    Oct 2017 - Jan 2019

  • Professional III

    Jun 2015 - Sept 2017
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  AST - Konecta -

  Feb 2019 - Aug 2022

  Business Operational Efficiency

  · Responsible for the Operational Excellence area for Spain, Mexico and Latin America, leading all the improvement initiatives identified in the different operational campaigns and the management of projects that involve automation, productive and analytical improvements in the different campaigns, guaranteeing the administration of resources, increasing the operational capacity and reducing costs to increase the profitability of the organization.o I Developed an improvement project in Mexico City by standardizing work methods, technological adjustments, organizational restructuring, data analysis and cleaning that generated savings of 7,500,000 pesos/month.o I integrated the areas of Technology, Business Intelligence, Automation with the areas of operations from mediation, management and conciliation in all inter-area projects.o I automated a typing process during incoming calls in loyalty campaigns which allowed to increase the capacity of the process by 12%, reducing the call time by at least 1:30 minutes, saving 37,500 minutes/month.o I led a transnational project oriented to the standardization and documentation of the operational processes for the campaigns of Spain, Mexico and Colombia, obtaining more than 650 diagrammed processes, detecting from these more than 1050 improvements in total.o I implemented in the Workforce area for the cities of Bogotá and Cali a forecasting technique called M3 competition that improved the accuracy of the projections with respect to the one delivered by the client, going from a 12% deviation to a 7% deviation.o Conceptualized more than 30 robotic processes (RPA) and a chatbot materialized in the UIPath tool that generated savings of more than 20 million pesos/month in outgoing and incoming call campaigns. Show less

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  Aon

  Jan 2023 - now

  Business and Transformation Leader - Andean Region

  Responsible for promoting innovation and transformation through the leadership of the Project Office for the Andean Region, guaranteeing success in execution and results through the use of methodologies applicable to project management that favor the growth of the company, the experience of our clients and colleagues, accompanying and providing advice to the different leaders of the business areas, with the aim of facilitating the execution and results of current and future initiatives, guaranteeing the quality standards established by the corporation at a global level .I designed and implemented a mathematical model to analyze the team's capacity for transformation and excellence, including its projection over time, with this, I sized the team's capacity to manage projects and estimate durations and load intensities.I designed and implemented a model for the management of project demand and requirements for the Process Excellence area of ​​the Andean area, allowing to centralize and control all the projects demanded by Aon Andina (Colombia, Peru, Ecuador and Venezuela).I achieved a zero (0) non-conformity rating for Aon Colombia in the follow-up audit in ISO 9001:2015. Show less