Amber Dubois

Experience

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  JBN Medical Diagnostics Services Inc.

  Jan 2007 - Jan 2009

  Clerical Team

  -Centralized communications between the clinic and its patients while demonstrating strong levels of patience and respect-Trust in confidence with private medical documents-Relied upon in a trustworthy manner for billing hours-Required strong knowledge of word processing, excel, internet and email programs to fulfill many of the clerical clinic functions

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  McMaster University

  Jan 2010 - Jul 2010

  Assistant Director

  • Worked directly with the Camp director to set the direction and program of the camp which runs for a consecutive eight weeks during the months of July and August• Created both the staff manuals as well as the mini-manuals which aid the camp staff in having all pertinent information as well as creative games on hand at all times• Had to be creative and problem solve under stressful conditions to assist both children and parents when causes of concern arose

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  McMaster Students Union

  Mar 2010 - Mar 2011

  Internal Coordinator

  • Promoted awareness of Compass to both potential users and current customers through the consistent update of the service's website, social media and print ads• Ensured representation of student union services, clubs, committees through Compass in conjunction with student union personnel• Developed and maintained a positive working relationship with University departments in order to ensure effective advertising and support from the McMaster Community• Designed various artistic projects, including but not limited to: website content, staff shirts, LCDscreen slideshow Show less

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  Best Buy Canada

  Jun 2011 - May 2013

  Operations Supervisor

  -Oversaw store compliance with Standard Operating Procedures (SOPs)• Provided follow-up to the functionality/execution and proper use of store point of sale equipment• Provided direct supervision for the Customer Service team as well as Leadership duties, which includes input on decisions regarding hiring and terminations, provides orientation training, work direction, and discipline and conducts performance reviews and makes salary recommendations• Entrusted with key-holder responsibility, scheduling and manager-on-duty responsibilities Show less

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  William Ashley China Corporation

  May 2013 - Aug 2013

  Social Media Intern

  - Work with the Social Media team to research and write blogs- Monitor the William Ashley social media platforms, and advise the Social Media coordinator if a reply might be required- Create an index of people that engage with William Ashley through social media- Maintain the Pinterest boards, making sure they are current and fresh with content- Proof read social media content for factual errors and typos - Provide for the President a weekly analysis of William Ashley's social media activities and interactions - Research social media influencers in the table top/home decor/fashion Show less

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  The Source

  Jun 2013 - Feb 2014

  Store Manager

  Qualities: You are a coach, innovative thinker and strategic planner with a passion for electronics and technology. You are self-motivated with an insatiable desire to win, and a passion for growing and driving sales. You are a self-motivated recruiter with the ability to motivate a team. You must be able to handle difficult situations and customers in a calm, diplomatic and tactful manner. You have superior personal selling skills and the ability to train and develop others in this area. You also have at least three years of retail leadership experience in training and developing associates. Responsibilities: The Store Manager is responsible for the completion, submission, maintenance and review of all store, inventory and payroll related reports. They conduct regular sales and training team meetings and provide exceptional customer service. With the DSM, they recruit new staff members for their location to meet staffing requirements and effective sales floor coverage. Show less

• 

  CIBC

  Feb 2014 - now

  As a member of the Personal and Business Banking team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional client experience. As a people leader, you’ll also hire, develop, and coach your team, inspiring them to perform at their best. You’ll think and act like an owner by helping clients and team members succeed, finding ways to fuel the right kind of revenue growth and taking accountability for results. You’ll make an impact by supporting new and existing clients as they secure their futures, own their homes, and build their businesses.How You’ll SucceedClient Experience - Lead by example and show your team how to deepen relationships, and meet client financial needs while providing a high standard of service. Go above and beyond to champion CIBC within the community to develop new and existing client relationships. Encourage employees to quickly resolve client complaints, and to escalate when necessary.Results Driven Leadership - Build a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial goals. Monitor the Banking Centre’s business performance and put action plans into place to close any gaps. Work collaboratively with all partners to maximize market opportunities and increase the Banking Centre’s overall performance. Manage and minimize risk to safeguard our bank, clients and shareholders.People Leadership - Lead and coach a high performing sales team of Leaders, Advisors, and Representatives to deepen client relationships and grow business to CIBC. Provide meaningful development opportunities for employees and challenge people at all levels to re-think the way they do business. Advocate for CIBC within the community to recruit employees who share and demonstrate our values. Show less As a member of the Personal and Business Banking team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional client experience. As a people leader, you’ll also hire, develop, and coach your team, inspiring them to perform at their best. You’ll think and act like an owner by helping clients and team members succeed, finding ways to fuel the right kind of revenue growth and taking accountability for results. You’ll make an impact by supporting new and existing clients as they secure their futures, own their homes, and build their businesses.How You’ll SucceedClient Experience - Lead by example and show your team how to deepen relationships, and meet client financial needs while providing a high standard of service. Go above and beyond to champion CIBC within the community to develop new and existing client relationships. Encourage employees to quickly resolve client complaints, and to escalate when necessary.Results Driven Leadership - Build a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial goals. Monitor the Banking Centre’s business performance and put action plans into place to close any gaps. Work collaboratively with all partners to maximize market opportunities and increase the Banking Centre’s overall performance. Manage and minimize risk to safeguard our bank, clients and shareholders.People Leadership - Lead and coach a high performing sales team of Leaders, Advisors, and Representatives to deepen client relationships and grow business to CIBC. Provide meaningful development opportunities for employees and challenge people at all levels to re-think the way they do business. Advocate for CIBC within the community to recruit employees who share and demonstrate our values. Show less How You’ll Succeed Client Experience - Lead by example and show your team how to deepen relationships, and meet client financial needs while providing a high standard of service. Go above and beyond to champion CIBC within the community to develop new and existing client relationships. Encourage employees to quickly resolve client complaints, and to escalate when necessary. Results Driven Leadership - Build a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial goals. Monitor the Banking Centre’s business performance and put action plans into place to close any gaps. Work collaboratively with all partners to maximize market opportunities and increase the Banking Centre’s overall performance. Manage and minimize risk to safeguard our bank, clients and shareholders. People Leadership - Lead and coach a high performing sales team of Leaders, Advisors, and Representatives to deepen client relationships and grow business to CIBC. Provide meaningful development opportunities for employees and challenge people at all levels to re-think the way they do business. Advocate for CIBC within the community to recruit employees who share and demonstrate our values. Show less We’re on a mission to build the relationship-focused bank of the future and we’re looking for the passionate collaborators, innovators, advisors, and leaders who can get us there. Our distinct culture is built on a shared commitment to do what’s right for our clients, our people, and our communities, and we strive for excellence in everything we do. Because life at CIBC is not only what you do, but how you do it.What You’ll Be Doing:As a member of the Personal and Business Banking team, you’ll manage and grow your client portfolio by providing dedicated relationship management, complex small business support, and exceptional client service. As a Financial Advisor, Small Business you’ll expertly deliver on CIBC’s Imperial Service approach, taking responsibility for a large portfolio and helping clients achieve their business goals. You’ll proactively engage with many new and existing clients to make lasting connections and provide comprehensive financial advice, enabling them to build successful businesses.How You’ll Succeed: Client Engagement - Focus on each client experience and connect on a personal level to make every interaction meaningful. Deliver trusted small business advice and comprehensive financial planning support to enhance existing relationships. Cultivate your network to establish new client relationships.Business Development - Deeply understand your local market and potential client base, creating a comprehensive sales plan that will convert leads into new CIBC clients. Use your strong relationship building and networking skills to build connections, generate opportunities, and deliver bottom line results. Leverage CIBC’s wide range of small business solutions to provide a needs-based approach that will result in satisfied, loyal clients and increased referrals.Community Involvement - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Show less Senior Financial Services Representative – BusinessWe’re on a mission to build the relationship-focused bank of the future and we’re looking for the passionate collaborators, innovators, advisors, and leaders who can get us there. Our distinct culture is built on a shared commitment to do what’s right for our clients, our people, and our communities, and we strive for excellence in everything we do. Because life at CIBC is not only what you do, but how you do it.What You’ll Be Doing:Engage with several business clients every day to meet their immediate and future needs, offer advice, handle objections and complete sales - advising clients on their business and personal financial needs. Proactively contact clients by phone to identify potential client needs, and schedule appointments to further discuss clients’ opportunities. You will seek to understand and advise clients based on a comprehensive financial planning approach including cash management, credit, investment and wealth protection.How You’ll Succeed:Client Engagement - Meet with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of technology, cash management, credit, investment and wealth protection to help clients meet their goals.Relationship Building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities.Community Involvement - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future small business opportunities. Show less You’re a results-oriented team player who is able to identify client needs and promote, sell and deliver a wide range of personal banking products and services to meet client needs. Continuously exceeding client expectations, you build lasting client relationships, and always take the initiative to assess their needs and offer the right financial solutions. Your understanding of sales and service techniques is vital to promote products and services in a highly competitive market. Key Accountabilities/Activities:1. Provide an exceptional experience for new and walk-in clients by responding to client-initiated requests and by identifying clients’ needs through Financial Health Check conversations.2. Identify and meet the immediate basic needs of personal and small business clients and make referrals to colleagues when appropriate.3. Plan daily and weekly activities to achieve business goals.4. Proactively call and book appointments with personal and small business clients based on leads and referrals to ensure client needs are met.5. Accurately capture and validate clients’ personal and financial information, ensuring all documentation is completed in accordance with CIBC policies and procedures.6. Authorize sales and service transactions and act as joint custodian for cash and securities.7. Act as Branch Manager during his/her absences, as required.Attributes:Service orientedThoroughStrong interpersonal understandingInitiativeResults orientationTeamwork and partnering Show less

  • Community General Manager II

    Oct 2023 - now

  • Community General Manager I

    Apr 2022 - Oct 2023

  • Banking Center Manager II

    May 2021 - Apr 2022

  • Senior Financial Advisor, Business

    May 2019 - Jul 2021

  • Senior Financial Services Representative - Small Business

    Jan 2019 - Apr 2019

  • Senior Financial Services Representative - Investments

    Feb 2014 - Jan 2019