Helen Kirby

Experience

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  Dixons Stores Group

  Feb 1998 - Sept 1998

  Field Systems Support Analyst

  Offered continual support to 350 Mastercare Field Engineers and 300 networked PCs.

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  Rhodia

  Feb 1998 - Sept 1998

  Technical Support Analyst

  Provided operational and technical support for all systems, including PC hardware / software, NT networks, SAP, and e-mail.

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  Rhodia

  Oct 1999 - Jun 2001

  IT Customer Support Co ordinator

  Delivered first line technical and customer support to 800 users throughout the UK and Europe while prioritising, progressing, and resolving multiple user SAP requests.

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  Kodak UK Ltd

  Jun 2001 - Jul 2006

  CRM Applications Analyst

  Implemented Kodak’s strategic CRM global roadmap, encompassing design and development of foundation implementation of mySAP CRM and Siebel Sales as a key member of global CRM team. Provided expertise in SAP master data, including customer, material, and pricing functions.

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  Capgemini

  Jun 2006 - Feb 2017

  Senior Applications Consultant SAP CRM

  Orchestrated full lifecycle of diverse projects for blue-chip clients, specialising in SAP initiatives and ensuring excellence in service delivery and engagement management. Key projects:Burberry - Engagement Manager - Managed Capgemini's £1M SAP engagement in alignment with client expectations and Capgemini contractual governance. - Forecasted and monitored team and project financials in support of SAP engagement spanning 20 onsite resources and up to 100 offshore specialists spread across multiple Indian sites. Anglian Water - Project Manager - Led go-live of company's One Customer Solution, forging productive relationships with client team, driving onshore/offshore efforts, delivering comprehensive plans, mitigating risks, and allocating resources to achieve objectives. - Successfully completed project on time and within budget. Success culminated in request to lead phase 2 of project through to handover to BAU support.Smiths Industries - Service Delivery Manager - Transitioned global SAP systems into Capgemini Application Outsourcing Support while managing end-to-end delivery of application support services for SAP application portfolio.BAA - PMO Manager - Drove successful large bid team tendering for all out sourcing at BAA. Royal Mail - Senior CRM Consultant - Key member of team assigned to deliver blueprint for upgrading Royal Mail's SAP CRM system to v7.0. Welsh Water - Senior CRM Consultant- Delivered CRM and ISU expertise in support of testing and go live phases of CRM 5.0 implementation. Big Lottery Fund - PMO Manager - PMO Manager for implementation of SAP CRM 5.0.HMRC - Testing Manager - Produced testing strategy.Scottish and Newcastle - Senior CRM Consultant - Solution Lead for design and implementation of SAP CRM 5.0. Show less

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  Travis Perkins plc

  Sept 2017 - Mar 2019

  Project Manager
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  Network Rail

  Mar 2019 - Mar 2023

  Senior Project Manager
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  HCLTech

  Mar 2023 - now

  Manager