Crystal Witt

Experience

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  Allied Barton @ Symantec

  Apr 2007 - Apr 2009

  Security Communications Center Operator

   Monitored over 100 global events for direct or indirect impact to Symantec’s facilities, personnel, customers and business Responsible for a wide range of global security functions includingo Alarm monitoring at over 30 locationso Badge accesso E-mail requests Provided real-time information to Symantec decision makers in the event of an incident or disaster and have coordinated dozens of incident management bridge calls Provided information and clarification on policies and procedures to receptionists and officers at over 30 sites Show less

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  Allied Barton

  Apr 2009 - Jul 2011

  Lead BCM and Projects - Security Communications Center

   Allied Barton created a BCM position around the projects I conducted with various groups such as Real Estate, BCM, and Travelo Contact for all project requests to the Security Communications Center Coordinated, planned and executed ongoing training for a team of ten, and special projects for management including:o Reverse MIR3 exerciseso Assisted with setting up and implementing twelve global emergency exercises with Symantec managemento Supported Real Estate with report productiono Continuous improvement activities o Set up monthly meetings with the Travel group to ensure the SCC knew the latest travel policies and the Travel Tracker tool Reviewed traditional working practices and suggested innovative changes, ensuring potential improvements were known and consideredo Worked on a project to re-face all existing process plans  Joined over 100 incident management calls, facilitated on behalf of the Security Communications Centero Briefing noteso Brought additional resources to the callo Created an incident report in D3 Created new processes when process gaps were identified within existing processes Lead new hire training for emergency response Managed incident response notification exercise Educational exercises on emergency response processes and Business Continuity processeso Educated team on the multi functions of the Security Communications Center Show less

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  Symantec

  Jul 2011 - Jan 2016

  Crisis Management - previous Business Continuity Management

  Business Operations Analyst, Global Business Continuity Management Program  Global business continuity management program for a $6 billion firm, operating in over 43 countries across Americas, EMEA, APJ and India Function as Incident Commander for global incidents, successfully recovering operations with minimal impact or visibility to clients Management and tracking of quarterly reports for global business unit verticals progress and status in BCM lifecycle planning areas: o Awareness and trainingo Business Impact Analysis and other risk assessment activitieso Strategy designo Plan documentationo Exercise and testingo Continuous improvement activities such as incident debrief, gap analysis activities, or company guideline updates Interface with business unit vertical BCM leads, sales enablement support teams, vendor management teams, and client and suppliers as needed Management of Global Strategic Incident Commander program training and schedulingo Created a grassroots incident commander program, training over 100 volunteers to facilitate an incident management conference call o Trained MSS incident response team on incident commander processo Trained ESS incident commanders on process of facilitating a company incident management call Tracking global incidents and breaking them down by:o Regiono Type of Incidento How many meeting were held per incident Management of global BCM repository information and coordination with other related company repositories Arrange training modules for new and existing processeso Incident Manag Training presentation MIR3 system administratoro Set up notifications, groups, scheduleso Contact for business units that need assistance navigating the toolo Assist with setting up subscriptions for team leads Provide oversight of 17 documented recovery strategies and plans for business operations, including testing with clients, partners, outsourced entities, and suppliers Show less

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  Humana

  Jan 2016 - now

  Associate Vice President, Risk Resiliency and OversightBusiness Continuity, Crisis Management, Policy Management and Risk Governance Director - Crisis Management, Business Continuity and Policy Governance

  • Associate Vice President, Head of Risk Resiliency & Oversight

    Aug 2023 - now

  • Director

    Sept 2020 - Aug 2023

  • Crisis Program Manager

    Jan 2016 - Sept 2020