Martha Cortez

Experience

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  Foodarama Supermarkets Inc

  Oct 1992 - Sept 2005

  ASSISTANT MANAGER/SUPERVISOR

  Progressed into bakery department leadership role, managing 4 bakeries and 20+ employees.

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  PARK PLAZA ORTHOPEDIC ASSOCIATES

  Sept 2000 - Dec 2005

  Medical Office Assistant

  - Front Office Patient Services

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  Anadarko Industries

  Jun 2005 - Jun 2011

  HR Program Analyst II

  ● Proactively tracked Human Resource Outsourcing (HRO) programs and projects via spreadsheets and databases.● Delivered superior HR customer service, onboarding new civil service staff and responding to internal HR questions.● Provided up-to-date HR reporting, collecting data across several systems and inputting hiring and staffing data.

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  Banner Staffing

  Jun 2011 - Sept 2016

  HR Program Analyst III

  ● Delivered HR Solutions on action processing, job announcements, training and development, performance reviews, awards, and JSC Pathways Student Program while managing 8 associates across HR Administration.● Expanded staff skill base via proactive training and mentoring programs, cross-training team to prevent service outages and counseling team members across client engagement, presentation, collaboration and best service delivery practices. ● Delivered annual performance reviews focused on constructive feedback, career development, retention, and motivation. In addition, advised executive team on performance planning, personnel actions, reporting, and data management.● Ensured Intergovernmental Personnel Act agreements complied with Federal and NASA guidelines. Gained necessary budget, legal, organizational, and management approvals to ensure compliance with regulations and policies.● Served as Personnel Security Liaison and known as subject matter expert in HR data management and processing, as well as Civil Servant security risk designation criteria. Show less

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  CTR Management Group, LLC

  Oct 2016 - Feb 2020

  HR Generalist & Program Analyst IV

  ● Delivered HR solutions to 3000+ civil servants, 65+ executives, and 35 HR Business Partners for Human Resources Administrative and Executive Services. Performed project management including goal setting and overall completion strategies. ● Reduced risks as subject matter expert by providing consulting on policies, procedures and best practices regarding Code of Federal Regulations (CFR), NASA Flexibility Act of 2004, NASA & OPM SES Desk Guides, and Center Ex-Patriate Program. ● Saved $1.2M as leader of cross-functional risk designation project, earning Certificate for Outstanding Achievement.● Delivered coaching to HR Associates/Business Partners covering various topics such as executive performance reviews, awards and recognition, best practices, conflict resolution, service delivery, client engagement, and presentation.● Contributed to strong retention rates and improved staff performance by focusing on employee motivation, engagement, and customer service. ● Successfully onboarded 50 executives and 6 staff members.● Generated succession planning activities, and HR budget impacts by utilizing HRIS data and reporting to determine performance metrics and staffing requirements.● Achieved 99% accuracy and completeness rate by proactively resolving staff concerns, while processing up to 350 monthly HR actions. Show less

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  NASA - National Aeronautics and Space Administration

  Mar 2020 - now

  Human Resources Operations Specialist