Aaron Jevons

Experience

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  Scotiabank

  Jan 1996 - Jan 1999

  Customer Service Representative

  Provided daily banking services to the existing customer base, generated referrals for the investment officers by identifying under invested customers and maintained a cash allotment in excess of $60,000.

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  Future Shop

  Jan 1999 - Jan 2001

  Sales Associate

  Responsible for merchandise sales in the computer and home theatre/audio departments. Tasked with exceeding sales targets for both merchandise and the extended warranty program, accomplished by remaining current through research and product literature review and a straight forward, honest approach with all customers.

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  Holland America Line

  Mar 2002 - Jun 2013

  Responsible for a library of 1000+ existing Crystal Reports on Oracle and SQL Server, tasked with report development, standardization, optimization, consolidation and repair. Working closely with the business units, trimmed the library to less than 500 reports, increasing business decision capability and ensuring the business had reports required to meet their operational needs on a daily, weekly, monthly, quarterly and annual basis.Tasked with keeping key systems (CRM, ERP, Property Management) functional and available, coordinating with vendors and internal information technology personnel to resolve issues in a timely manner, ensuring SLA’s are met and system downtime kept to a minimum.Researched at the database level, system issues reported by business stakeholders, identifying problem data using SQL, recommending a solution and resolving the issue in accordance with change management protocols. Interacted with internal users to document workflows and identify inefficiencies, recommending and implementing technology based solutions to streamline process.Consulted on new initiatives being considered by the business units, providing project management, guidance and feedback on integration with existing systems, technical support pre/post deployment, maintenance and end user training.Planned and executed quarterly system upgrades, utilizing test case software, developing test plans for use during the test phase of each deployment and coordination through daily scrum stand-up meetings with stakeholders. Remained current through self study and enrolling in courses to deliver better value to the business units. Show less Management of Front Office operations on vessels with guest capacities ranging from 700 to 2200 persons, with the goal of providing a superior level of service. Following established team training programs, communicating effectively with heads of departments and a balanced approach to managing staff, resulted in service benchmarks consistently being met and exceeded.Designated point of contact for guest issues and complaint resolution, with the objective of minimizing guest malcontent, accomplished by listening, addressing the concern promptly and ensuring proper follow up was completed to guest satisfaction.Authored guest facing printed and digital matter, charged with providing clear and concise direction/information in up to four languages. Worked closely with staff members fluent in the aforementioned languages, resulting in informed guests while minimizing wait times at the Front Office, Concierge Desk and for telephone operators. Managed international team of up to twenty guest relations personnel, responsible for development, review of performance and discipline. Show less Supervision of Front Office operations on vessels with guest capacities ranging from 700 to 2200 persons, with the goal of providing a superior level of service. Tasked with scheduling, guest issue resolution, cash management and communication with heads of departments, port and immigration officials regarding matters impacting the guests.Supervised international team of up to twenty guest relations personnel, responsible for development, review of performance and discipline.Responsible for meeting service benchmarks set by the corporate office. Achieved through ongoing training, mentoring and providing growth opportunity to staff. Show less

  • Senior Systems Analyst / Report Developer

    Jan 2008 - Jun 2013

  • Guest Relations Manager

    Oct 2005 - Dec 2007

  • Guest Relations Supervisor

    Mar 2002 - Oct 2005
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  Holland America Line

  May 2014 - Feb 2015

  Business Intelligence / Systems Analyst

  Approached by the Manager of Fleet IT, tasked with addressing and bringing to completion a backlog of business unit requests, primarily involving reporting, data analysis, ticket resolution and ad hoc requests. Working remotely, discussed requirements with business partners via phone/email/web conference, completed assigned tasks and implemented each once receiving sign off by the business partner. Reduced the backlog to acceptable levels over the ten month period.

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  Oracle

  Aug 2015 - Jul 2021

  Principle Consultant
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  Disney Cruise Line

  Jul 2021 - now

  Senior Platform Engineer