Aakash Kapoor

Experience

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  Forsk Technologies

  Aug 2018 - Jul 2019

  Internship

  During this period I worked o development of python projects. I started working on developing Web Scrapping Applications,building applications using Flask as back-end and database connectivity.My final project was Team Resource Management. After that moving on to the real world scenarios of machine learning and deep learning and developed fully automated projects and programs to help and aid the end user. Moving on working on artificial intelligence as a whole.

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  Thrillophilia.com

  Apr 2019 - Jun 2019

  Main work of automation and analysis of a wide range of data and making it useful and beneficial to the firm as well and also helping the prediction and analytical process.

  • Data Analyst

    Apr 2019 - Jun 2019

  • Data Analyst

    Apr 2019 - Jun 2019
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  Cognizant

  Feb 2021 - Jan 2022

  Senior Process Executive

  Since February 2021, I have been working as a Certified Salesforce Marketing Cloud Email Specialist, gaining comprehensive knowledge and experience in Salesforce administration to resolve and support various queries and concerns.Professional Experience:• Employed at Cognizant Technologies, Pune, where I receive feedback on process efficiency and improvement between Marketing Cloud, clients, and partners.• Assist in resolving escalated situations initiated by Marketing Cloud, clients, and partners, managing escalations on behalf of clients andMarketing Cloud. • Ensure adherence to client service level agreements and timely case resolution, facilitating and maintaining positive relationships withMarketing Cloud teams, clients, and partners.• Gained experience with Journey Builder, Automation, Email Studio, and Marketing Cloud setup and configuration.• Acquired knowledge in all modules of Salesforce Marketing Cloud support - Email & Social; developing expertise in Journey Builder, Content Builder, Contact Builder, Audience Builder, and Automation.• Troubleshoot SFMC reports and dashboards, and interact with international clients, demonstrating comfort with all shift timings. Show less

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  Salesforce

  Feb 2022 - now

  Support Success Engineer

  From February 2022 to the present, I have been working as an Advanced Support Engineer Tier 2 for Marketing Cloud and Sales and Service Cloud, specifically focusing on Social Studio, Social Customer Service, and Advertising Studio. I have gained comprehensive hands-on knowledge of these tools through my troubleshooting and support efforts.Key responsibilities and achievements include:• Troubleshooting dynamic and responsive emails, FTP integration, profile centers, and SQL queries.• Debugging Data Extensions, AMP scripting, Journey Builder, Automation, Email studio and Deliverability related concerns in Marketing Cloud.Integrating Salesforce with Salesforce Marketing Cloud using connectors.Extensive experience with Data Extensions and Reports, including solving custom reports by running SQL queries on the backend data views of Marketing Cloud.Supported clients like Bank of America, Disney Account, Sony pictures, Lulu-lemon, Virgin Australia, Tata Sia Airlines etc, with setting up Marketing Cloud instances and assisting them on various custom and standard implementation scenarios. Show less