Amber Wash

Experience

• 

  Pennsylvania Life Insurance Co

  Jul 2010 - Jul 2011

  Health & Life Insurance Agent

  -Kentucky state agent licensed in health and life insurance-Responsible for maintaining a high level of knowledge about products and services-Sold over 20 Medicare Supplement plans, along with various amounts of life, dental, disability insurance plans

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  Humana

  Jul 2011 - now

  As a Strategic Communications Business Consultant I am responsible for partnering with business and IT teams to ensure all communications is delivered flawlessly. I work with business to develop processes for new communication builds, ensure communication components are completed, write requirements, partner with IT team in communication build, test and oversee production when necessary. I also assist in documenting procedures and analyze business processes for improvements and functionality, provide technical support and assist in delivering service and operational excellence to ensure that day-to-day operational goals are met and exceeded. Tasks Included:•Responsibility for production of communications and day-to-day management and operations•Establishing solid relationships with business partners and stakeholders to accomplish tasks•Establishing a strong foundation of components and processes to deliver communications•Coordinating activities in the components gathering, building and testing process•Identifying operational process improvement opportunities and implement best practices that improve efficiency and customer service•Provide guidance to business areas on new and revised communication requests•Manages medium or large sized projects from start to finish •Balances and completes multiple projects and priorities, timely and accurately Show less -Expert on Humana’s proposal process, which includes personally managing the development of 100 proposals within my career, with a win ratio of 18 percent-Worked in creating and maintaining the pharmacy only proposal process and production-Acted as an internal pharmacy subject matter expert for a department of 45 associates-Completed proposals under 10 day turnaround deadlines. Facilitating a meeting with all key subject matter experts such as; sales, underwriting, benefits, enrollment and leadership -Developed professional relationships with sales leads, account coordinators, other departmental teams, and outside departments to streamline proposal process-Go-to team player for volunteer and ad hoc projects; always willing to provide feedback on process improvement projects Show less

  • Senior Process Improvement Professional

    Jan 2019 - now

  • Senior Professional, Production

    Feb 2017 - now

  • Strategic Communications Technical Business Consultant

    Apr 2015 - Feb 2017

  • Sales Proposal Consultant

    Jul 2012 - Apr 2015

  • Sales Proposal Analysts

    Jul 2011 - Jul 2012